Sr. Technical Infrastructure Program Manager, DCC Communities

Sr. Technical Infrastructure Program Manager, DCC CommunitiesJob ID: 2966004 | Amazon Data Services, Inc.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The ideal candidate will be an exceptionally strong communicator, both written and verbally, and possess experience in tactical project management of highly technical initiatives, as well as strategic program management.Candidate must be comfortable supporting project delivery teams, networking, infrastructure and regional operations teams. Ability to work cross-functional matrix-based teams, establish trust with a variety of stakeholders across multiple time zones, and develop workflows that eliminate non-value-add activity, remove blockers, and find creative ways to optimize our existing data centers.Key job responsibilities· Provide program progress reporting on a regular basis to senior leadership. Articulating root-cause analysis, and linking to specific improvement areas.· Summarize escalation support and critical leadership decisions.· Manage multiple competing projects/programs simultaneously.· Develop, plan and build implementation solutions that allow cross functional project collaboration to unblock programs with infrastructure dependencies.· Identify process improvement opportunities and gather user requirements with key internal customers.·Develop standard operating procedures, change/communication plans, and project/program-level status updates.·Drive adoption with internal customers through effective change management.· Anticipate potential issues and risks, and escalate appropriately and in a timely manner.· Remain flexible to changing priorities and open to new ideas.·Keep the customer experience as the primary focus.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS5+ years experience in technical leadership roles; technical program management, or Cloud Infrastructure Excellent verbal and written communication abilities.5+ Years Experience with end to end program managementBachelor's degree in Engineering, Computer Science or equivalent professional experience.PREFERRED QUALIFICATIONSExperience implementing Amazon Web Services technologyMaster’s Degree or advanced professional degreeExperience in management of complex technology infrastructure projects, network design, engineering or business development.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,800/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.Based on your recent activity, you may be interested in:Posted: January 10, 2025 (Updated 25 days ago)Posted: March 27, 2025 (Updated 17 days ago)Posted: February 12, 2025 (Updated 24 days ago)Posted: May 15, 2025 (Updated 2 days ago)Posted: January 9, 2025 (Updated 24 days ago)Share this jobImportant FAQs for current Government employeesBefore proceeding, please review the following FAQshttps://www.amazon.jobs/en/faqs#faqs-for-us-government-employeesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr