Roasting Account Manager

1 month ago Be among the first 25 applicants This range is provided by City Brew Coffee. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $45,000.00/yr - $65,000.00/yr Account Manager The Account Manager is responsible for managing City Roasting Company customer accounts; primary focus is on maintaining current customers, acquiring additional revenue streams from existing clientele as well as bringing on new customers; resolving service/sales related complaints while preventing additional issues by improving processes and managing customer expectations; meeting planned sales goals or quotas; setting individual sales targets; overseeing and being responsible for the activities, performance, and productivity of the sales/service team; leading, training, and developing employees affiliated with customer service and sales; educating customers about new and existing products as well as coffee brewing techniques and general coffee knowledge; assisting in a variety of roles within the Roasting Division; understanding and reinforcing company initiatives. Responsibilities Develop and oversee customer retention strategies Drive sales growth Engage with customers and follow up with prospects Learn and recognize triggers based on customer behavior and engage with customers who may be thinking about making changes to their coffee program. Identify potential new customers and business opportunities by building sales lead resources, prospecting, target account management and managing existing customer relationships. Cold calling prospective customers and meeting assigned call quotas Manage, monitor and deal with customer requests and complaints Collaborate with sales/service team and senior management to identify opportunities Develop and maintain long?term relationships with accounts Develop and train sales/service personnel Operate as the point of contact for customers as required Maintain an accurate inventory of company owned equipment and assets. Monitor and analyze customer usage of our product and other account metrics Assist in the evaluation of current and proposed department policies and procedures. Assist in creating Standard Operating Procedures. Utilize CRM for all aspects of account management: lead generation, contacts, accounts, equipment, etc. Manage the installation, maintenance, and service of company owned brewers and equipment Assist with developing and maintaining customer onboarding processes Travel to and participate in tradeshows as requested by senior management Travel as required to monitor and maintain current customer relationships as well as to acquire new business. Work across departments to ensure customers needs are met in all areas Participate in continuing education related to coffee knowledge and general skill building Prepare reports surrounding metrics of the sales/service department: sales team performance reports, annual forecasts, account status reports, case status reports, call/visit reports, etc. General administrative duties Perform additional assigned tasks or work as required and as assigned by senior management Skills and Abilities Advanced problem resolution skills and communication abilities Ability to anticipate customers needs and match them with appropriate products and service Comfort with working under pressure Strong interpersonal skills The ability to prioritize and manage several different tasks at once Project Management Skills: ability to manage multiple projects and relationships simultaneously while paying close attention to detail The ability to work effectively to deadlines The ability to relate to a wide range of people A committed and flexible attitude regarding job responsibilities Functional computer skills Solid experience with CRM software Excellent listening, negotiation and presentation abilities Ability to work independently; self?motivated & self?directed Ability to thrive in a results?driven environment Good time management skills Ability to collect, track, and analyze data. Excellent active listening skills. Ability to build rapport and collaborate with others within the company and externally. Extensive, accurate product knowledge. Ability to lead a sale team. Education and Experience Experience managing and directing a sales team; proven account management or other relevant experience; 3+ years of sales and customer service experience; Hands on experience with CRM software Physical Requirements Ability to bend, lift, stand, walk, and sit at a desk. Able to stand for long periods of time. Ability to lift up to 50 pounds for delivering orders to customers and/or setting up events, tradeshows and/or demonstrations. Ability to type and communicate via commonly used office equipment including telephone and email. Ability to drive and travel by air. Seniority Level Mid?Senior level Employment Type Part?time Job Function Sales and Business Development Industries Food and Beverage Services Location Billings, MT Additional Hiring Information Referrals increase your chances of interviewing at City Brew Coffee by x. Get notified about new Account Manager jobs in Billings, MT. #J-18808-Ljbffr