Consumer Dispute Specialist I

3 weeks ago


Waltham, United States Yardi Systems Full time

Join our team as a Consumer Dispute Specialist I, whereaccuracy, clarity, and curiosity come together to support consumers andstrengthen our Resident Screening process. In thisrole, you’ll investigate disputes from start to finish—reviewingreports, gathering documentation, and communicating results with confidence andcare. You’ll work across multiple systems, referencecredit data and public records, and ensure every step aligns withFCRA guidelines. If you enjoy problem-solving, staying organized, anddelivering a reliable, consumer-focused experience, this role is for you. What You’ll Do: Receive, review, and resolve consumer disputes related totenant screening application results with accuracy and professionalism. Process all dispute activities in compliance with FCRAregulations, Yardi Resident Screening guidelines, and required timeframes. Communicate clearly with consumers to gather details,provide updates, and deliver investigation results. Maintain thorough documentation of all steps takenthroughout the dispute resolution process. Who You Are: Bachelor’s degree or equivalent combination of education andexperience One to two (1-2) years of experience in a legal orregulatory compliance position Knowledge of the Fair Credit Reporting Act or other consumerrights processes Knowledge of credit reports and civil and criminal recordterminology Ability to meet critical deadlines and prioritize multipletasks in a fast-paced environment Excellent attention to detail with a high degree of accuracy Strong organizational skills Accountability and follow-through skills Ability to adjust to new processes and procedures Excellent oral and written communication skills Proficiency in Microsoft Office Suite Ideal to Have: Experience working as a paralegal Real Estate runs on Yardi. About Us: Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation.We’vecreated a team of over10,000 employeesin over 40 locations around theglobe dedicated to making great real estate software products. Discover the Yardi Difference: Yardi is more than just a software company – we arededicated to creating a positive impact in our communities. Annually, Yardiextends philanthropic support to organizations chosen by our employees. Ourteam has contributed to over 350 nonprofits globally,demonstratingourcommitment to various causes and communities. Our award-winning culture, consistently recognized byGlassdoor's prestigious "Best Place to Work", fosters support,collaboration, and growth. We prioritize your well-being with comprehensivebenefits, including 100% paid employee medical premiums, company profit-sharingplan, and flexible work arrangements. $28.84/hr - $32.45/hr All submissions for open positions should be receivedthrough Yardi’s applicant portal, accessed from Yardi’s corporate website. #J-18808-Ljbffr



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