Clinic Triage Nurse

2 weeks ago

Jacksonville, United States Humana Inc. Full time

Become a part of our caring community and help us put health first

The Triage Nurse (RN) assesses patients' health problems and needs, develops and executes nursing care plans, and assists in maintenance of patient medical records. Conviva Care Solutions is seeking a hard-working and dedicated Registered Nurse to promote and restore patients' health by completing the nursing process and who is interested in being part of a team that focuses on excellent service proactively outreaching to high-risk patients.

Identifies patient care needs by establishing personal rapport with patients and employs a variety of strategies, approaches, and techniques to manage a member's physical, environmental, and psycho-social health issues.


* Responsible for evaluation of patients with repeated ER/Hospital diagnosis and high-risk chronic diagnoses initiating short term quality care plans, care coordination and/or patient education collaborating with the care team and clinicians following nursing division's philosophies and standards of care set by state board of nursing, nurse practice act and other governing agency regulations.


* The high acuity nurse will work in partnership with the center's clinicians, front office staff, care integration team and other team members to anticipate and resolve patient needs.


* Promotes patient's independence and health care literacy by establishing patient care goals; teaching patients, family and caregivers to understand condition, medications, and self-care skills; Helps coordinate and facilitate High-Risk patient round meetings for the centers assigned. Assist patients in identifying and resolving barriers that hinder effective care.


* Ability to work with minimal supervision within the role and scope
* Prior clinical experience in ER, Hospital and/or ambulatory patient education
* Prior Call center or Triage experience

Intermediate knowledge of Microsoft Word, Outlook, Excel and prior EMR exposure plus
* Bilingual is a plus

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Conviva Care Centers provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

NYSE: HUM) is committed to putting health first - for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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