Level II Lead Technician

1 week ago

Indianapolis, United States TeamLogic IT, Carmel, IN Full time
Job DescriptionJob DescriptionLook over to your left. That Tier 3 / Tech Lead isnt going anywhere and that means your career isnt either. You want more and you can be more. You want to feel included and appreciated. You are Humble and realize that you dont know it all, but you are Smart and have a strong foundation. You are Hungry to learn, and to be able to apply that knowledge. You have a positive attitude and want to work in a positive environment. Looking for somewhere to build a future? You found it.

YOU:

Engaged

Desire to learn and grow

Love to help people

Commitment to documentation, processes, and automation

Driven to build something meaningful

Self-motivated team player

A positive and collaborative attitude

Humble enough to know you dont know everything, Hungry enough to find out what you dont know

Excellence in everything you do

Willingness to work hard

Extra credit if you are a certified expert in one of our desired tech competencies

Extra extra credit if you are experienced with our PSA, RMM, and/or Documentation tool

A plethora of extra credit if you work / worked for an MSP

Basically, a bigfoot riding a unicorn that shoots lasers from its eyes

We provide:

Great pay and incentives

Something meaningful that you helped create

Appreciation for your hard work and dedication

See the results of your hard work

Input on structuring your work life

Respecting your input

Fantastic opportunity for advancement

Supported in earning certifications and continuous education

Wild adoration from the thrilled clients you help

Ability to shape your future

Flexible scheduling

Fun atmosphere

A People First culture

Company Overview


TeamLogic IT is a national company with a local presence. When you work for a local office, youre part of a team of over a thousand technicians that fosters collaboration across North America. We are in the start-up phase of a new local office. Despite the fun tone of this career post, we also know when to be serious and focused. Culture is important to us and so this is NOT a remote position.

Summary
The Technicians role is to ensure continuous system operation and troubleshooting of issues so that end users can accomplish business tasks. The daily expectations of the Technician will be to effectively respond to support requests in a timely manner, ensure the satisfaction of the end-user, among other technical duties.
Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, adept at multi-tasking, and strong technical competency.
The Technician works jointly with the sales team to provide pre-sales and post-sales technical support, including tasks such as discovery meetings, network assessments, onboarding, technical resource, assisting in preparing proposals, and presentations. The selected candidate will be a kind and competent tech who works hard, is engaged and conscientious, and has a strong sense of integrity and accountability.

Technician Responsibilities:
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup of desktops, servers, and other equipment.
  • Prioritize incidents and service requests according to defined processes to meet SLAs.
  • Use remote tools and resources to aid in resolving support requests.
  • Perform hands-on fixes when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as necessary.
  • Installing and configuring hardware and software components on client networks.
  • Maintain cybersecurity software and tools on client systems.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Network firewall and switch administration and maintenance.
  • Support Azure cloud environments.
  • Perform proactive maintenance on client networks.
  • Follow our Customer Service Program to deliver consistent and high quality support.
  • Ensuring internal security standards are met.
  • Some network and server solution design and architecture.
  • Achieving and maintaining certifications always learning.

Technician Requirements:
  • College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
  • Experience with desktop and server operating systems including Windows 11, Windows 10, Server 2016, Server 2019, Server 2022, and Mac OS.
  • Experience with Azure cloud, Hyper-V, VDI
Experience with firewall configuration and maintenance (WatchGuard, Sophos, Meraki, etc)

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