Technology Support Specialist II

PositionTechnology Support Specialist II (Information Technology Consultant, Career)OverviewSan Diego State University is seeking a Technology Support Specialist to play a vital role in supporting the technology that powers teaching, research, and innovation across campus. This position ensures that faculty, staff, and students have reliable access to the systems, labs, and tools they need to succeed.What You’ll DoEnsure the reliability and security of technology in classrooms, labs, studios, and offices.Provide responsive support to faculty, staff, and students by diagnosing and resolving hardware, software, and network issues.Install, configure, and maintain computers, printers, media systems, and specialized equipment such as 3D printers and VR devices.Advise on technology solutions that align with instructional, research, and operational needs.Develop clear documentation, tutorials, and training resources to support effective use of digital tools.Train and oversee student assistants in delivering IT services and maintaining open lab access.Position InformationThis is a full-time (1.0 time-base), benefits eligible, temporary position with an anticipated end date of June 30, 2026 with the possibility of reappointment.Position is designated exempt under FLSA and is not eligible for overtime compensation.Standard SDSU work hours are Monday – Friday, 8:30 a.m. to 4:30 p.m., but may vary based on operational needs.The individual hired into this role will work on campus at SDSU in San Diego.Education And ExperienceEquivalent to a bachelor’s degree in a related field and two years of relevant experience. An advanced degree may be substituted for the required experience on a year-for-year basis.Key QualificationsBachelor’s degree in a related field and at least two years of relevant professional experience.Demonstrated ability to support, manage, and troubleshoot IT systems, including Windows and Apple devices, mobile devices, and high-volume network printers.Experience with endpoint management tools such as Microsoft Intune and JAMF.Familiarity with IT service management platforms, preferably ServiceNow.Proficiency in remote administration of Windows, Apple, and Linux client and server systems.Strong technical skills in assembling/disassembling computer hardware and integrating multimedia components.Ability to plan and manage semester-based open lab schedules.Experience training, coordinating, and supervising student assistants or other technical staff to deliver IT services and end-user support.Compensation And BenefitsSan Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.CompensationSalary is based on your experience, education, and qualifications, within the department’s budget and equity guidelines. Effective October 1, 2025, this position will be classified as a Technology Support Specialist III. CSU Classification Salary Range: $5,787- $8,430 per month (Step 1 - Step 20); Step placement will be determined based on relevant qualifications and professional experience. Step placement upon appointment is not expected to exceed Step 1 ($5,787). Future increases, including step advancement, are subject to contract negotiations.Full Benefits Package IncludesGenerous Time Off: 15 paid holidays, vacation, and sick leave.Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.Health Coverage: Medical, dental, and vision options at low or no cost.Education Support: CSU tuition fee waiver for employees and eligible dependents.Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.Equal Opportunity And Supplemental InformationOur benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview. SDSU provides equal opportunity for all in education and employment. We encourage open and respectful dialogue and responsible engagement. SDSU complies with applicable state and federal anti-discrimination laws. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting the provided email.Apply By October 7, 2025 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.The person holding this position is a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with CSU Executive Order 1083. SDSU is not a sponsoring agency for immigration status. A background check is required for employment.SDSU is a smoke-free campus. Reasonable accommodations will be provided for qualified applicants with disabilities upon request. #J-18808-Ljbffr