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Patient Svcs Representative

2 months ago

Erie, United States UPMC Full time

UPMC welcomes your application to join our team as a Patient Svcs Representative This full-time role offers dayshift hours from 8am - 4:30pm, no weekends or holidays required. Apply today to join a great team and receive a robust Totals Reward package Responsibilities: Provide clear, understandable instructions to help patients navigate the healthcare system effectively, ensuring they understand their next steps and any follow-up actions needed. Address unresolved patient questions or needs, ensuring continuity of care and resolving any issues that may impact the patient’s treatment or experience. Assist with office tasks such as scanning medical records and faxing documents, supporting the smooth operation of administrative functions. Guide patients through self-arrival technology or check them in at the desk based on their preference, ensuring a smooth and efficient check-in process. Help patients schedule ancillary services at checkout or connect them to resources for scheduling, facilitating comprehensive care. Utilize service recovery principles to address and rectify any service issues, ensuring alignment with the UPMC Experience standards. Educate patients about their financial responsibilities and connect them with advocacy resources for assistance as needed. Confirm insurance benefits, collect copayments and other payments, and ensure compliance with HIPAA regulations for consent and financial responsibility, while promoting the MyUPMC patient portal and assisting with registration. Required: Completion of high school graduate or equivalent Preferred: Experience with personal computer-based applications, other various office equipment and proficient typing skills Two years of experience in a medical / billing / fiscal or customer service function Knowledge of medical terminology Prior experience with Medipac, EPIC, or other health records systems Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran