Senior IT Support Engineer

OverviewJoin HalcyonFT’s team of IT professionals with a commitment to white-glove service.Full-Time in Palo Alto, CA - Hybrid (Remote and In Person) - Mid LevelSr. IT Support EngineerSan Francisco Bay Area/Peninsula | Hybrid*****************************************************Who We AreHalcyon Financial Technology, L.P. ("HalcyonFT") provides information technology solutions to private equity, hedge fund, investment management firms, and family offices.We strive to provide excellent client service at every level and in every interaction. We take client service so seriously that client satisfaction is the one and only SLA we guarantee to our clients.We work as a team to meet the ever-evolving needs of our clients. We never settle for the easiest or quickest solution. Instead, we seek out the best long-term solution for our clients. We never get bored. We never slow down. There is a sense of urgency in everything we do. Our clients expect more. We deliver more.HalcyonFT is Excellence in IT.*****************************************************Position OverviewWe are hiring for a full-time Senior IT Support Engineer in The San Francisco Bay Area with an emphasis on the Peninsula. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations.We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.*****************************************************What You'll DoProvide advanced technical support for Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, and IntuneDiagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environmentLead incident response and root cause analysis for service outages and performance degradations across M365 workloadsAdminister and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation toolsImplement and manage identity and access controls via Entra ID, including conditional access and multi-factor authenticationDeploy and manage endpoint configurations and security baselines using Intune and AutopilotMonitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performanceApply advanced AI-driven tools such as Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiencyCustomize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rulesIntegrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirementsImplement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms*****************************************************Required Qualifications6+ years of recent end-user technical support experience, including providing support to executive-level usersStrong problem-solving skills and attention to detailExcellent written and verbal communicationStrong time management and ability to prioritizeAbility to thrive in a fast-paced environment and work effectively under pressureAbility to be on-site daily (Monday-Friday)Available to be on call once per quarter for one week*****************************************************RewardsA0$80,000 - $120,000 + Generous Quarterly BonusBest-in-class benefits: medical, dental, HSA, Dependent Day Care FSA, and travel/commuter reimbursement4 weeks PTO and 10 paid holidays401k employer contribution starting at 6 months of employmentOpportunities to earn technical certifications1% of profits contributed to non-profits every quarterGreat Place to Work CertifiedItem 1 of 4{ WHAT OUR EMPLOYEES SAY }Gazi Ali, Director of Client Services“I have great relationships with my co-workers. We can lean on each other for assistance and hang out during team dinners, because HalcyonFT has built a supportive environment and a connected work culture.”Jeffrey Stene, Midwest Director“One of the best things about working at HFT is the team collaboration. You never feel alone because everyone is willing to step in and help, no matter their role or area of expertise. We’re all working together toward a common goal.”“HalcyonFT promotes a strong Work-Life balance, giving employees the freedom to enjoy flexible schedules.”Item 1 of 4{ CONTACT US }Connect with us to discuss what HalcyonFT can do for you #J-18808-Ljbffr