Senior Retail Asset Protection Specialist

2 weeks ago

San Francisco, California, United States Recreational Equipment, Inc. Full time
Overview

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

This job contributes to REI's success by mitigating and reducing shrink (including theft and fraud by customers and employees) and increasing physical security for people and products in a specified retail store. Among the activities the incumbent performs are: (i) conducting Asset Protection training of store management and staff; (ii) conducting investigations when theft or fraud by customers or employees is suspected; and (iii) in consultation with the HQ Asset Protection department, making recommendations or taking action to address shrink and physical security. Models and acts in accordance with REI's guiding values and mission.

Responsibilities and Qualifications

Responsibilities:

  • Develops and compiles documentation related to comprehensive investigations into a variety of risk or loss situations within the retail store.
  • Coordinates law enforcement activity and compiles case files for prosecuting attorneys; works closely with law enforcement and prosecuting attorneys monitoring progress and providing additional information and data in support of law enforcement investigations and cases.
  • When requested by Area Asset Protection Manager or the Legal Department, represents REI in court.
  • Monitors and assesses physical security of home retail store and works with Area Asset Protection Manager on any issues of security.
  • Administers Asset Protection training program for home store to build Asset Protection capacity and expertise among store management and staff.
  • Support market stores with Asset Protection services, when directed by Area Asset Protection Manager.
  • Adheres to REI's and HQ Asset Protection's policies and procedures and ensures that such policies and procedures are implemented throughout the store.
  • Collaborates with HQ Asset Protection and the store managers to establish and deepen the understanding and support of in-store Asset Protection activities.
  • Participates in periodic training and subject matter updates provided by Area Asset Protection Manager.
  • Provides evaluations of store specific Asset Protection strengths and opportunities.
  • Provides consistent reporting to Area Asset Protection Manager on opportunities and ideas for enhancement of Asset Protection activities and outcomes in the store.

Qualifications:

  • Minimum of 3 years fraud research and security experience, including CCTV usage, in a retail store setting with a national brand (or equivalent experience).
  • Knowledge of local laws on theft, shoplifting and apprehension.
  • Ability to apply effective analytical and critical thinking skills, solve problems independently and as part of a team.
  • Demonstrated ability to effectively convey knowledge, information, and skills to others through in-person and virtual sessions.
  • Experience with PC applications, preferably Microsoft Word, Excel, Outlook, and Teams.
  • Demonstrated ability to be self-directed and to deliver results independently and as a team member.
  • Demonstrated ability to apply effective analytical and critical thinking skills, and to prioritize and manage multiple projects.
  • Strong interpersonal and writing skills; ability to interact well and build rapport with individuals at all levels within and outside the organization.
  • Demonstrated capacity to exercise prudent judgment after assessing situational circumstances.
  • Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.
  • Flexible in one's viewpoints and positions in order to support the direction taken by others at REI.
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
  • Consolidates information from various sources including feedback from others to reach sound decisions.
  • Considers the ultimate impact of decisions and actions on internal and external customers.
  • Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
  • Clearly conveys and accurately receives information by a variety of methods and in various situations.
  • Builds rapport with all kinds of people inside and outside the organization.
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
  • Challenges the status quo, champions change and influences others to change.
Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.

Pay Range

$22.02 - $33.03 per hour
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