Experienced Customer Service Representative

6 days ago

New York, New York, United States Precision Garage Door Service Full time $20,000 - $30,000 per year

Pompton Plains, New Jersey, US, 07444

Are you passionate about delivering exceptional customer experiences?

Do you thrive in a fast-paced and dynamic environment?

We are looking for a talented Customer Service Representative to join our team. This is an incredible opportunity to be the voice and face of our brand, providing top-notch service to our valued customers.

Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT.

Full-time Customer Service Representative Description

  • Interact with customers in response to inquiries, concerns, and requests about our products and services
  • Deal directly with customers either by phone or electronically
  • Become proficient with software - Service Titan, Trello, SendHub, Google Mail, Dialpad (training provided)
  • Respond to and resolve customer issue(s)
  • Keep records of customer interactions and transactions
  • Dispatch technicians
  • Schedule door estimates
  • Communicate and coordinate with internal departments
  • Demonstrate product knowledge, problem solving and documentation skills
  • Manage business reviews both orally and electronically via the internal and external channels
  • Ensure timely arrival to work in order to facilitate calls
  • Participate in ongoing training
  • Willingness to cross-train in other areas
  • Other duties as assigned
  • $20.00-$25.00/ hourly depending on experience

Why Precision Overhead Garage?
Don't miss out on this incredible opportunity to kickstart your career with a thriving company.

  • We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time.
  • Awesome perks including:
  • Bonus opportunities
  • Paid Training
  • Company events
  • Breakfast and snacks.
  • Growth opportunity and career path

Full-time Customer Service Representative Requirements

  • Bilingual proficiency in English and Spanish is a plus
  • High school diploma or equivalent is required; some college a plus
  • 1-3 years in a previous, heavy volume customer service role preferred
  • Must have relevant computer skills (e-mail, Microsoft applications); proficient in using a tablet is a plus
  • Must demonstrate proficient phone skills and attention to detail
  • Must be available to work at least one of the weekend days (Saturday or Sunday) after probationary period is over

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