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Field Supervisor

3 months ago


Cleveland, United States ITG Communications Full time

If you’re ready to be part of a dynamic, innovative, and future-oriented team, then you’ve come to the right place. We’re growing fast, and that growth means ample opportunity for motivated, qualified, and talented professionals just like you . A field supervisor is responsible for overseeing a team of field technicians. Supervisor duties include relaying information between their team and upper management, guiding and providing support to their team through assigned work orders and monitoring technician performance to ensure maximum productivity and accomplishing metric performance goals. Responsibilities Track and Report team attendance. Perform quality control inspections. Follow and enforce company policies and procedures. Perform truck inspections & job site inspections. Report vehicle accidents and/or work-related injuries reported by team members. Investigate damage claims completely and thoroughly, and report findings to Operations Manager. Coach, Train, and Support technicians. Meet metric performance goals. Drive Company vehicle. Communicate with Supervisors and Customers. Manage Time Effectively. Requirements EDUCATION AND EXPERIENCE Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to lift up to 75lbs. Safe Driving Record. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities. Customer Service - Manages difficult or emotional customer situations. Interpersonal Skills - Focuses on solving conflict, not blaming. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar. Teamwork - Balances team and individual responsibilities. Ethics - Treats people with respect; Keeps commitments. Professionalism - Approaches others in a tactful manner; Reacts well under pressure. Quality - Demonstrates accuracy and thoroughness. Quantity - Meets productivity standards; Completes work in timely manner. Safety and Security - Observes safety and security procedures. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions; Keeps commitments. Additional Comments ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Follow the link below to proceed to the application process. Best in class employee training, safety programs and operational initiatives. #J-18808-Ljbffr