Director of MSP Sales

Job Overview Join to apply for the Director of MSP Sales role at ONE (Open Network Exchange). 2 days ago Be among the first 25 applicants Welcome to ONE Headquartered in sunny Arizona, we bring a global perspective to everything we do. At ONE, we specialize in delivering transformational technology and business solutions that drive meaningful impact. With decades of experience developing innovative programs and products—and leveraging next-generation technologies—we help organizations evolve, grow, and stay ahead in an ever-changing world. Contact Center Technology is a leading provider of contact center infrastructure, cloud transformation services, business process optimization, and CCaaS solutions. We are seeking an experienced, high-performing Director of MSP Sales to lead and expand our Managed Services Provider (MSP) sales initiatives. This leader will be responsible for driving growth in IT Managed Services, fostering strategic partnerships, and expanding adoption of NICE CXone and other cloud-based customer experience solutions. This role is ideal for a results-driven sales executive who understands IT managed services, cloud migration, contact center platforms, and recurring revenue models. Key Responsibilities Sales Leadership & Strategy Develop, execute, and refine the sales strategy for IT Managed Services and NICE CXone offerings. Own end-to-end revenue growth for the MSP business unit, including forecasting, pipeline management, and KPI tracking. Build, mentor, and scale a high-performing MSP sales team as business needs expand. Business Development Identify, prospect, and close new MSP opportunities across mid-market and enterprise segments. Strengthen and expand Contact Center Technology’s presence in the contact center and IT managed services marketplace. Drive partner alignment and co‑selling engagements with NICE and other strategic technology partners. Account Management & Customer Success Build and maintain strong relationships with clients, ensuring long‑term satisfaction and renewal of managed service contracts. Collaborate with delivery teams to ensure smooth onboarding and a high‑quality customer experience. Act as an executive sponsor for key accounts, resolving escalations and ensuring overall customer success. Solution Expertise Maintain strong expertise in Managed IT Services (monitoring, patching, security, help desk, cloud operations). Contact center technologies and infrastructure. NICE CXone suite, including ACD, WFM, IVR, Analytics, and AI tools. Deliver compelling demos, presentations, and value propositions. Cross‑Functional Collaboration Work closely with Marketing to develop targeted campaigns, collateral, and events. Partner with Product and Operations teams to refine service offerings and pricing models. Provide customer insights and market feedback to support product innovation and service enhancements. Requirements Required 7+ years of experience in IT Managed Services sales, contact center solutions sales, or SaaS enterprise sales. Proven track record of meeting or exceeding quota in a high‑growth environment. 5M in new business year one. Experience selling or working with NICE CXone or similar CCaaS platforms. Deep understanding of managed services delivery models and recurring revenue structures. Strong executive presence, communication skills, and relationship‑building capabilities. Preferred Leadership experience building or managing a sales team. Experience in cloud transformation, cybersecurity services, or IT operations. Existing relationships within the contact center technology ecosystem. Key Competencies Strategic and analytical thinker. Strong negotiation and presentation skills. High level of accountability and ownership. Ability to thrive in a fast‑paced, evolving environment. Customer‑obsessed mindset. What We Offer Exclusive Team Member Travel Discounts – Explore the world for less. Comprehensive Medical Coverage – Affordable plans to support your health and wellbeing. 100% Employer‑Paid Dental and Vision Insurance – We’ve got you covered from day one. Health Savings Account (HSA) – Includes a generous company contribution. 401(k) Retirement Plan – Invest in your future with confidence. Life & AD&D Insurance – Both basic and voluntary options available. Pet Insurance – Because furry family members deserve care too. Covered Parking – Convenience and comfort, rain or shine. An Amazing Culture – Join a team that values innovation, collaboration, and balance. Office Highlights – Scottsdale, AZ Modern, thoughtfully designed workspace – A bright, inspiring environment built for productivity. Fully equipped onsite gym – Stay active and energized throughout your day. Outdoor basketball court – The perfect way to take a break, recharge, and have some fun. Physical Requirements This position involves prolonged periods of sitting and working at a computer within a typical office or cubicle setting, which may include constant background noise and fluorescent overhead lighting. ONE* is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Seniority Level Director Employment Type Full‑time Job Function Sales and Business Development Industries: Technology, Information and Media #J-18808-Ljbffr