Principal Salesforce Administrator

Principal Salesforce Administrator (f/m/d) – Trusted Shops Do you love to improve things and have an eye for detail? Are you interested in a varied job? If you are also interested in implementing Salesforce requirements in an agile and dynamically growing team, then you have come to the right place. As an integral part of a team of experienced Salesforce specialists you will be actively involved in the implementation of cross‑functional projects and day‑to‑day feature requests. By also providing technical support for our end users, you will help shape the future of our company‑wide processes and consistently evolving system landscape. From the migration of entire business units, the enablement of new sales channels to optimisation projects for individual teams, we face a variety of exciting challenges in the Salesforce field. Responsibilities Own and evolve our Salesforce ecosystem (Sales and Service Cloud), with a focus on platform stability, data quality, and performance Lead the design and implementation of scalable configuration, automation, and platform governance Act as the senior technical reference within the Admin team — reviewing solutions, supporting complex issues, and promoting quality standards Work closely with Developers to align declarative and programmatic approaches and ensure platform scalability Drive excellence in change management, documentation, and system lifecycle processes Translate business requirements into Salesforce solutions, working with Product Managers, Admins, and Developers Roll out new features and enable internal users through training, guidance, and best practice sharing Collaborate with our Admin Team Lead to uplift the overall capability of the Admin team — offering mentoring and sparring without taking on formal people management Contribute to projects across multiple business areas and support strong communication between technical and non-technical teams Proactively monitor and improve system performance, scalability, and integration Help manage and continuously improve support processes, including resolution of high‑priority tickets Contribute to GDPR readiness, audit controls, MFA/SSO strategies, and access model improvements Participate in our GitHub‑based CI/CD environment to ensure smooth and reliable deployments Your profile 7+ years of hands‑on experience working with Salesforce in a complex, cross‑functional environment Deep knowledge of Salesforce configuration: Flows, Validation Rules, Permission Sets, Custom Objects, and more Proven experience with Salesforce Sales and Service Cloud; relevant certifications are a plus Strong understanding of data architecture, relational databases, and platform scalability Comfortable working in agile teams and iterating quickly with diverse stakeholders Confident in reviewing solution designs, mentoring Admin colleagues, and working with Developers and Product Managers Be a team player who enjoys sharing knowledge and driving improvements Be comfortable with technical concepts like APEX, Java, or integration frameworks Bonus: familiarity with Talkdesk CTI, middleware tools, or experience in GitHub‑based release processes What we offer you Hybrid work: Combine flexible remote work with team time in the office Workation: Temporarily work from a destination of your choice within the EU, Iceland, or Norway Permanent contract with Europe’s trusted brand 27 vacation days + 3.5 additional days off at Christmas, New Year’s Eve and Carnival Buddy programme (an experienced trustee is at your side) Individual training opportunities Health Pass (free online and offline sports, fitness and health courses) Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology and Administrative Industries Software Development EEO statement At Trusted Shops, we are interested in you as a person – whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination. #J-18808-Ljbffr