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IT Site Manager

2 months ago

Tuscaloosa, United States The Computer Merchant, LTD. Full time

JOB TITLE: IT Site Lead/Manager
JOB LOCATION: Tuscaloosa, AL 35401
WAGE RANGE*:75-82
JOB NUMBER: 24-01437

REQUIRED EXPERIENCE:
Proven experience in IT leadership roles, preferably in a contract or service delivery environment.
Strong technical knowledge of IT systems, infrastructure, and support processes.
Excellent communication skills, with the ability to interact effectively with clients, team members, and senior management.
Demonstrated ability to manage teams, prioritize tasks, and solve complex problems in a fast-paced environment.
Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices is desired but not mandatory.
Relevant certifications (e.g., ITIL, CompTIA, Microsoft, Cisco, PMP) are desired but not mandatory.

JOB DESCRIPTION:
IT Contract Site Lead. The IT Contract Site Lead shall manage a team of IT professionals, ensure the delivery of high-quality technical support and services, and maintain strong relationships with clients and stakeholders. The IT Contract Site Lead shall coordinate with the COR to ensure adherence to service level agreements (SLAs), compliance with contractual obligations, and achievement of performance targets.
Key responsibilities of the IT Contract Site Lead include the following:
Team Leadership: Supervise and lead a team of IT technicians, engineers, and support staff at the designated site. Provide guidance, mentorship, and support to ensure the team meets performance objectives and delivers exceptional service to clients.
Client Relationship Management: Serve as the primary point of contact for clients and stakeholders at the site. Build and maintain strong relationships, understand client needs and expectations, and address any issues or concerns in a timely and professional manner.
Monitor service performance metrics, identify areas for improvement, and implement corrective actions as needed to maintain service excellence.
Technical Support: Oversee the resolution of IT incidents, service requests, and problems reported by users at the site. Coordinate with the central support team and external vendors to ensure timely resolution and minimize downtime.
Conduct regular audits and quality assessments to verify compliance and identify opportunities for improvement.
Resource Management: Manage IT resources, including equipment, software, and licenses, to support site operations effectively. Coordinate procurement, deployment, and maintenance activities to ensure optimal performance and reliability.
Implement security measures and controls to protect sensitive information and maintain operational continuity.
Generate regular reports on service performance, incident trends, and compliance status for internal and external stakeholders.

Equal Opportunity Employer Veterans/Disabled

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.