Director National Accounts

About us

From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.

The job

The Director, National Accounts will work as a member of our San Diego Sales POD working to achieve or exceed sales goals for four (3) of our Noble House Hotels and Resorts, including San Diego Mission Bay Resort, L’Auberge Del Mar and Estancia La Jolla. This role will establish new client relationships and maintain existing relationships to maximize revenue. They will also: Actively solicit new business opportunities through prospecting new customers (including groups, travel managers, travel agents and consumers). The sakes territory will center on the North East's large market corporate group sales but will also encompass other potential areas as needed.

Use network channels to open doors to new customers. Seek methods to penetrate key business activities within the marketplace and finds profitable ways to bring this business to the hotel. Responsible for researching information on market and trends and the clients supporting those markets locally. Actively participate in industry related organizations.

Attend trade shows, local networking events, and established sales missions to develop and nurture new and existing accounts. Make onsite and field presentations to prospective clients. Participates in pre-convention meetings, training and other sales-related meetings as required. Develop long-term relationships with clients or potential clients by maintaining consistent verbal and written communications and providing good customer service.

Analyze requirements of business opportunities. Research and maintain knowledge of market trends, competition and customers. Respond to RFP’s. Outline available hotel space and facilities.

Quote prices Meet with clients and hotel department managers to plan function details, space requirements, food service and decor. Prepare correspondence to customers, internal booking reports and client data. Maintain detailed information about clients/prospective clients and enters data into property's computer systems. Attend Business Review Meetings.

Create and implements direct mailing campaigns. Participate in local community to develop business. Participate in sales meetings and team-building outings with management. YOU: To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving.

This role as the Director, National Accounts requires skills such as patience, resilience, and a desire to provide excellent service for our guests. Our CULTURE Be part of our award-winning team named TOP Workplace in San Diego 2022-2024 and TOP Workplace USA 2023-2025 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values.

The people who best fit Estancia La Jolla are sharp, hardworking team players. We are looking for candidates with experience in having fun The OFFER: In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Noble House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday) PTO, Complementary Parking, and Meals. Requirements Bachelor’s degree in Hospitality Management desired. Five or more years of related total group sales experience.

Experience selling to various assigned markets desired (i.e., Corporate, Education, Association, SMERF). Possess solid knowledge of hotel service standards, guest relations and etiquette. Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales. Must have excellent customer service/communication skills to work with guests and providing a high level of guest satisfaction.

Experience within a hotel/resort environment Flexibility to travel out of state when needed If you enjoy being a part of a team, providing an excellent experience for our guests and meeting new people, we invite you to apply Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D EEO Statement Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance. #J-18808-Ljbffr