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Customer Service Associate Work at Home
2 months ago
Requirements
- Requires a high school diploma, GED, peak call center experience or business experience which reflects an intense seasonality, or an equivalent combination of training and experience.
- Excellent communication and listening skills and the ability to emphasize with our customers.
- Successfully maintaining the energy and initiative required to meet the demands of a very short and intense "season"
- Utilizing the telephone in customer contact
- Ability to stay positive under sometimes stressful conditions
- Must have knowledge of personal computers and basic math and business operations
- Seasonal positions start in October- through December with the possibility of overtime
- WORKING REMOTE, 8:30 AM - 5 PM, Extended hours and Saturdays may be required
Do you want to earn some extra money for the Holiday Season? If so join our Team at The Popcorn Factory to make a Fun and Great Tasting Snack We are currently hiring Full Time, Home Customer Service Phone Agents, Seasonal positions in our Customer Service Dept.
- Answer escalated emails
- Work queues related to orders not shipping
- Some outbound calls to customers may be required
- TrustArc Requests
- Order Updates
- This position will work closely with CS Supervisor and Department Manager to prioritize and complete work daily.
"We promote a drug free workplace."
Benefits offered:
- Employer contribution to 401k account
- Employee discounts
About Us
About The Popcorn Factory®
For more than 40 years, The Popcorn Factory has delighted customers with flavorful popcorn and gourmet snack gifts. Headquartered in Lake Forest, Illinois, The Popcorn Factory specializes in making fresh-popped popcorn using the finest corn grown in the United States. Each kernel is air popped with unique flavors added using high-quality oil, including coconut, avocado and sunflower oil. Offerings include iconic gallon tins featuring exclusive designs as well as other unique packaging created for all celebratory and gift-giving occasions. The Popcorn Factory is part of the 1-800-FLOWERS.COM, Inc. family of brands. Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.
Our Commitment to Diversity
At 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration -- for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.
