Major Accounts Coordinator

4 weeks ago

Charlotte, United States Nixon Power Services Full time

Job Description

Job Description

Job Summary This position is responsible for the day-to-day service and supports Nixon’s strategic national accounts. This position is responsible for providing excellent customer care with an emphasis on status updates, effective communication, and issue resolution. The role is also responsible for the submission of customer orders and managing customer expectations.

Essential Responsibilities Primary point of contact for key accounts and internal stakeholders including project management, sales, operations, and logistics. Proactively communicates to arrange, track, and coordinate service activities. Manage work orders in internal accounting systems (GP) and external eSystems. Update communications records in CRM, e-mail chains, and other forms as directed. Tracks and assesses service team’s status and quality of work performed. Collects, reviews and processes documentation, including Field Service Reports (FSR’s), subcontractor time, expenses, parts requests, and Request for Quotes (RFQ). Collaborates with Integrated Solutions Sales Personnel Processes job quotes to and from key customers. Complete invoicing process and ensure costs are posted by corresponding service departments. Receive after-hour phone calls as required and implement any emergency service requests. Maintains and utilizes internal systems used to track schedules, performance, issues, and other pertinent information. Maintains written procedures and policies related to major accounts.

Knowledge & Skills Ability to multi-task, prioritize, and manage time effectively with strong attention to detail. Excellent communication skills, both written and verbal. Strong organizational skills. Proficient in Microsoft Suite of programs Ability to build and maintain relationships with customers and provide world-class service. Education & Experience

Preferences/Requirements

Degree Required: High School Diploma / GED Degree Preferred: Associate's Degree

Years of Experience: 2-3

2+ years of customer service experience required

Working Environment / Conditions Ability to respond to emergency account issues after normal work hours. Normal office environment. Use hands/fingers to handle or feel. Reach with hands and arms. Stand, walk, sit, climb, balance, stoop, kneel, crouch and crawl. Ability to sit for long periods of time.

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