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Quality Control Coordinator
2 months ago
ENVY, a leader in alternative hair, has always been committed to empowering women and helping power its retail partners’ businesses. As ENVY celebrates 10+ years in business, our innovations make “good hair” great, ensuring every woman can experience wig-wearing's emotional and aesthetic benefits.
The role of a Product Development/Quality Control Coordinator is to ensure that our new and existing products meet Envy Wigs' standards. This involves daily communication with our factories, detailed inspections of inbound and outbound shipments, auditing stock as needed, and reviewing all aspects of the items. The Coordinator must be able to identify and escalate potential issues and have the expertise to restyle, repair, or repackage items accordingly.
Product Development
- Coordinate sample management and communicate daily with factories. Responsible for the management of master specifications sheets and tracking changes
- Follow up with factories to ensure projects are timely
- Participate in cross-departmental training for new product innovation details
- Schedule, take notes, and allocate action items during factory calls
- Accountable for tracking, organizing, and coordinating product development samples
- Request changes to factories regarding sample and product changes
- Responsible for meeting calendar deadlines
Quality Control
- Prioritize inbound shipments, launch, and replenishment styles for quality control to ensure the products meet quality standards
- Use the quality control template to document audit results and control samples of products
- Execute quality control audits on products as per direction
- Restyle and repackage products.
- Process & inspect returns as per direction by reviewing, restyling, repackaging, and receiving them into the accounting system.
Experience:
One or more years in a Quality Control/Assurance role
Customer Service experience preferred
Experience in the hair industry is preferred
Skills/Knowledge/Abilities:
- Great attention to detail
- Highly organized and able to manage time effectively.
- The ability to think critically, problem-solve, and identify when to escalate issues.
- Proficient in Microsoft 365 Office Suite (Word, Excel, etc).
- Strong written and verbal communication skills.
- A critical thinker with the ability to solve problems
- Familiarity with hairstyling
Qualifications/Skills:
- High school diploma or equivalent
- 2+ years of customer service experience
- Proficient in Microsoft Office Suite (Word, Excel, etc.)
Benefits/Compensation:
- Excellent health, dental, and vision insurance
- 401K
- Paid vacations and holidays
- A generous discount on ENVY products
- A business casual work environment
- A healthy work/life balance
ABOUT ENVY
Feeling in control breeds confidence. And Designer & CEO, Alan Eaton, believes no woman should ever have to lose that confidence due to scalp sensitivity or thinning hair. Now entering its second decade, the Indianapolis-based brand is designed to be more wearable, and more affordable—with industry-changing innovations that deliver maximum comfort while making ENVY wigs indistinguishable from consumers’ own natural hair.
Offering comprehensive education and custom merchandising, ENVY stands by its retail partners as passionately as its products. With the constant introduction of new, on-trend styles, ENVY continues to ensure that EVERY woman can experience the emotional and aesthetic benefits of wig-wearing.
ENVY Wigs & Hair Add-ons is an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
