Infrastructure Engineer

Job Description:Contribute to IT projects for Antaes clientsProvide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service OperationsWhen required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groupsEnsure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside Client’s office, according to the customer contracts, SLAs and monitoring requirementsManage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problemsSupport the senior team members in the management, reporting, and co-ordination of day-day tasksAdhere to installation guidelines and industry best practices to deliver quality service and infrastructure operationsUse the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions were providedReport and escalate to the next level those problems which cannot be fixedCarry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectationsPerform Change Management, Configurations, Design and Implementation of the supported Product & SystemsManage local suppliers in the provision of services for the Client’s operations centres and report on services provided to management.Conducts the analysis, definition, documentation and testing of application & systems enhancementsTo provide onsite support to Users during the cutover of the servicesContinuously identify and document lessons learnt, known errors and operational knowledge for improved servicesWhen/where required, be contactable for escalations and support, on and on-call standby basis during out of office hours.Contribute to the promotion of Antaes services on top of assistance provided to clientsJob Requirements:Diploma/Bachelor Degree in Computer Science, Electronic Engineering or equivalent3 years experience with :- Operating System: RHEL 6/7, RHEL HA ,Windows Data center 2016 with clustering- Hardware: HP DL360 Gen 9, DELL R430XD, DELL R730XD / equivalent- Virtualization: ESXi, VMWare vsphere 6, VMware vCentre, VMware SRM Standard- MQ: MQ v8, MQ IPT, MQ Clustering, IBM License Manager- Web: Apache Web Server, Apache Tomcat Application Server- Monitoring tools: NagiosXI, NagiosLog, eG Monitoring suite- Firewall: Palo Alto 850 & PA-5220 (equivalent), Checkpoint Firewall (equivalent)- Load Balancer: F5 BIG-IP LTM i2600- Vulnerability Manager( IBM Qradar All-in-one console, Event collector), Waterfall MQ Agent (Waterfall for IBM Websphere MQ)- Other Technologies: RedHat Satellite/ Spacewalk, DHCP, TFTP, Mail, Squid (WEB Proxy),NFS, Active Directory,DNS,NTP,Yum repo, IPA, SysLog serversUnix / Linux CertificationVMWare CertificationITIL Foundation v3 Certification #J-18808-Ljbffr