Current jobs related to Senior Manager, Conversational AI Chatbot NC - durham - Fidelity TalentSource LLC

  • Senior Manager, Conversational AI Chatbot NC

    1 month ago

    durham, United States Fidelity TalentSource LLC Full time

    Job Description:The Role Fidelity Charitable is seeking a dynamic Senior Manager, Conversational AI Chatbot \u200B. This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating...

  • Senior Manager, Conversational AI Chatbot NC

    1 month ago

    durham, United States Fidelity TalentSource LLC Full time

    Job Description:The Role Fidelity Charitable is seeking a dynamic Senior Manager, Conversational AI Chatbot \u200B. This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating...

  • Conversational Chatbot Specialist NC

    4 weeks ago

    durham, United States Fidelity TalentSource LLC Full time

    Job Description:The Role Fidelity Charitable is seeking a dynamic Conversational Chatbot Specialist . This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating with key...

  • Fidelity TalentSource LLC | Senior Manager, Conversational AI Chatbot NC | durham, nc

    4 weeks ago

    Durham, United States Fidelity TalentSource LLC Full time

    Job Description:The Role Fidelity Charitable is seeking a dynamic Senior Manager, Conversational AI Chatbot \u200B. This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating...

  • Fidelity TalentSource LLC | Conversational Chatbot Specialist NC | durham, nc

    4 weeks ago

    durham, United States Fidelity TalentSource LLC Full time

    Job Description:The Role Fidelity Charitable is seeking a dynamic Conversational Chatbot Specialist . This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating with key...

  • Fidelity TalentSource LLC | Conversational Chatbot Specialist NC | durham, nc

    4 weeks ago

    Durham, United States Fidelity TalentSource LLC Full time

    Job Description:The Role Fidelity Charitable is seeking a dynamic Conversational Chatbot Specialist . This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating with key...

  • Conversational AI Manager

    4 weeks ago

    Durham, North Carolina, United States Fidelity TalentSource LLC Full time

    About the RoleFidelity Charitable seeks a skilled Conversational AI Manager to optimize our chatbot platforms and drive customer engagement. As a key member of our Marketing team, you will design conversational flows, update content, and collaborate with cross-functional teams to ensure our chatbot solutions meet business and regulatory requirements.Chatbot...

  • Fidelity TalentSource LLC | Conversational Chatbot Specialist NC | durham, nc

    4 weeks ago

    Durham, NC, United States Fidelity TalentSource LLC Full time

    Job Description: The Role Fidelity Charitable is seeking a dynamic Conversational Chatbot Specialist . This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating with key...

  • Data Annotation Expert

    4 weeks ago

    Durham, United States DataAnnotation Full time

    About the RoleWe are seeking a highly skilled Data Annotation Expert to join our team at DataAnnotation. This is a full-time or part-time remote position with paid hourly projects.Key ResponsibilitiesEvaluate the quality produced by AI models for correctness and performanceGiving AI chatbots diverse and complex mathematics problems and evaluating their...

  • Executive Chef

    3 weeks ago

    Durham, North Carolina, United States Gecko Hospitality NC Full time

    Company OverviewAt Gecko Hospitality NC, we are a leading provider of hospitality services. Our team covers all 50 states and Canada, offering professional placement services with over 120 dedicated hospitality experts.We have exceptional national, regional, and local relationships, making us well respected in the hospitality industry for enhancing...

  • R&D Manager

    4 days ago

    Durham, North Carolina, United States CoVar Full time

    About the PositionAs an R&D manager for our AI/ML team, you will be responsible for leading engineering projects for U.S. Government agencies. You will work closely with CoVar engineers, providing technical direction and mentorship, and collaborating with government sponsors to design and implement project requirements.Responsibilities:Manage technical teams...

  • Senior AI/ML Research Engineer

    4 weeks ago

    Durham, North Carolina, United States Infinia ML Full time

    Job OverviewInfinia ML, a leading provider of AI solutions in healthcare, is seeking a highly skilled Senior AI/ML Research Engineer to join its dynamic team.ResponsibilitiesDevelop and implement machine learning algorithms for document processing, leveraging Large Language Models (LLMs)Curate, process, and manage business-critical data for efficient...

  • Advanced AI/ML Researcher

    4 weeks ago

    Durham, North Carolina, United States CoVar Full time

    Job Description:We are seeking an experienced Advanced AI/ML Researcher to join our team at CoVar in Durham, NC. As a key member of our research and development team, you will play a critical role in developing cutting-edge machine learning algorithms and software solutions for real-world customer problems.About the Role:You will work closely with our data...

  • eTeam | Senior Procurement Manager | durham, nc

    4 weeks ago

    durham, United States eTeam Full time

    POSITION TITLE: Senior Procurement ManagerDURATION: Through April 2025 (potential for extension)HYBRID: 2-3 days on-site at the Durham NC or Philadelphia PAPay Rate: $63.33/hr on W2Are you energized by a procurement leadership role where you can drive efficiency and shape procurement objectives across the organization? If so, this Senior LOC Procurement...

  • NC Fast Senior Java and Curam Developer

    1 month ago

    Durham, United States Moten Tate, Inc. Full time

    Hybrid Work Arrangement NC FAST requires the services of a Senior Java and Curam developer to provide business and systems analysis, modeling, design and programming for NC FAST application development and maintenance operations using Java, ReactJS and Curam technologies. NC FAST requires the services of a Senior Java and Curam developer to provide...

  • Senior Data Engineer

    1 month ago

    Durham, United States CV Library Full time

    Senior Data EngineerDurham, NC -Hybrid -Experience with Oracle databaseStrong hands-on Experience with PL/SQLStrong hands-on Experience with SQLExperience with data conversion and migrationsExperience with data analysis and cleansingExperience with DB2 databaseHands on experience in coding, testing and maintaining ETL processesExperience with source code...

  • Catering Manager

    4 weeks ago

    Durham, United States Gecko Hospitality NC Full time

    Job DescriptionJob DescriptionJob Opportunity: Catering Manager - Restaurants (Durham, NC)Are you an experienced catering professional ready to take your career to the next level? A local restaurant group in Durham, NC, is seeking a Catering Manager to join our team and help us deliver exceptional experiences to our clients while enjoying a balanced,...

  • AI/ML Research Engineer

    6 days ago

    Durham, North Carolina, United States Infinia ML Full time

    About the RoleInfinia ML, a cutting-edge AI company based in the Raleigh-Durham area, is seeking an experienced Senior AI/ML Applied Scientist. This individual will join a dynamic team of AI/ML scientists and engineers, collaborating on new machine learning algorithms and their application to automated document processing.The ideal candidate will have prior...

  • Senior Living Care Provider

    4 weeks ago

    Durham, North Carolina, United States Brookdale Senior Living Full time

    Your Career Awaits at Brookdale Senior LivingWe're seeking a Senior Living Care Provider to join our team and make a difference in the lives of our residents. As a Caregiver, you'll be responsible for providing direct care to residents, assisting with activities of daily living, and engaging residents in meaningful conversations. We offer a supportive and...

  • Catering Operations Manager

    3 weeks ago

    Durham, North Carolina, United States Gecko Hospitality NC Full time

    About the RoleWe are seeking a seasoned Catering Operations Manager to join our team at Gecko Hospitality NC.The ideal candidate will have 3+ years of experience in catering management, with a proven track record of delivering exceptional results in a fast-paced environment.This is an exciting opportunity for a motivated and organized individual to take...

Senior Manager, Conversational AI Chatbot NC

1 month ago

durham, United States Fidelity TalentSource LLC Full time


Job Description:

The Role


Fidelity Charitable is seeking a dynamic Senior Manager, Conversational AI Chatbot \u200B. This role requires a unique blend of business acumen and technical expertise to manage and optimize preexisting chatbot platforms. The Senior Manager will be responsible for designing conversational flows, updating content, and collaborating with key partners such as Service, Compliance, and other internal teams. The ideal candidate will ensure our chatbot solutions meet both business and customer needs while driving continuous improvement.

  • Chatbot Platform Management: Oversee and manage chat experiences, ensuring they meet business requirements and provide a seamless user experience.
  • Design and Update Conversational Flows: Collaborate with business and technical teams to design, review, and update conversational flows that align with customer needs and organizational goals.
  • Content Management: Ensure chatbot content is up-to-date, relevant, and compliant with internal policies. Regularly review conversations to improve chatbot performance.
  • Cross-Functional Collaboration: Work closely with teams in Service, Compliance, and other business units to ensure chatbot interactions meet regulatory standards and align with broader organizational strategies.
  • Business and Technical Alignment: Act as a bridge between business and technical teams, translating business needs into chatbot functionalities while ensuring technological feasibility.
  • Performance Monitoring and Improvement: Analyze chatbot performance metrics and conversations to identify opportunities for improvement. Lead efforts to enhance chatbot responses and user satisfaction.
  • Stakeholder Management: Serve as the primary point of contact for stakeholders across the organization, ensuring chatbot solutions address business goals and comply with legal and regulatory requirements.
  • Documentation: Maintain thorough documentation of chatbot workflows, updates, and improvements, ensuring transparency and alignment with business processes.
  • Stay Updated on AI Trends: Keep abreast of emerging chatbot technologies, AI advancements, and industry trends to drive continuous improvement and innovation.

The Expertise and Skills You Bring

  • Bachelor s Degree in Business, Information Technology, or a related field, or equivalent professional experience.
  • Experience in managing chatbot platforms or AI-powered solutions, with a strong focus on business and technology integration.
  • Development experience is a plus.
  • Strong understanding of conversational AI platforms and chatbot development, including experience with platforms such as Google DialogFlow, AWS, or other AI tools.
  • Ability to collaborate with technical teams to design conversational flows and develop chatbot functionalities while ensuring business goals are met.
  • Proven ability to work with cross-functional teams including Service, Compliance, and technical units to ensure chatbot solutions meet both regulatory and customer needs.
  • Strong analytical skills, with the ability to monitor and improve chatbot performance through data-driven insights.
  • Excellent communication skills, both verbal and written, with the ability to present complex information to both technical and non-technical stakeholders.
  • A proactive problem-solver with a passion for improving user experiences through conversational AI.
  • Experience with project management, including managing timelines, budgets, and stakeholder expectations.

The Team
\u00A0

At Fidelity Charitable, we are committed to enhancing the donor experience through innovative technology solutions. As the Senior Manager of Conversational AI, you ll have the opportunity to collaborate across departments, enhance chatbot functionalities, and directly contribute to the future of customer engagement. This role reports to the VP of Marketing Technology and sits within Marketing.



Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a

Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,

detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at

fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to

accommodations@fmr.com.