Operations Specialist

About LakeHouse Senior Living: LakeHouse Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused senior living communities in Indiana, Illinois, Wisconsin, Pennsylvania, Ohio, and Michigan. Our company, built on our Pillars of Excellence, employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent care for our residents. Position Overview: Our community is seeking an Operations Specialist with a strong sales and business development focus to lead the community during leadership vacancies or critical business needs. This role is responsible for operational excellence, resident satisfaction, occupancy, and financial performance, while actively driving revenue growth through strategic sales and marketing initiatives. Responsibilities may vary depending on the communitys specific needs and time frame of assignment. Key Responsibilities Vision and Leadership: Communicate a clear, resident-focused vision, modeling the mission and purpose of LakeHouse Senior Living. Inspire team members to provide exceptional service while achieving community sales and occupancy goals. Sales & Business Development Focus: Develop, implement, and monitor sales strategies aligned with regional marketing and business objectives. Identify and cultivate relationships within the local community to drive new business and resident referrals. Maintain awareness of competitor pricing and offerings to optimize revenue and market position. Hold Sales Team Members accountable for key metrics, including quality calls, scheduled tours, and move-ins. Conduct daily standup meetings to review sales activity, occupancy, and at risk residents. Ensure consistent follow-up with prospective residents and referral sources. Resident & Family Services: Engage with residents and families to gather feedback, strengthen relationships, and promote retention. Lead resident engagement initiatives and ensure the community exceeds survey benchmarks. Monitor resident referrals and proactively address occupancy risks. Assisted Living / Memory Care Operations: Ensure compliance with state regulations, safety protocols, and quality care standards. Oversee administrative and care documentation. Promote excellence in resident care, wellness programs, and the SHINE program. Financial Management: Drive occupancy and revenue growth by implementing effective sales strategies and marketing campaigns. Prepare and analyze budgets, monitor P&L, and manage expenses in line with financial goals. Maximize revenue opportunities while ensuring cost efficiency. Supervisory & Team Leadership: Oversee department heads and team members, providing coaching on operational excellence and sales performance. Assist in hiring, training, and mentoring to build a high-performing team. Foster a culture of accountability, teamwork, and resident-focused service. Qualifications: Bachelors degree preferred; Business Administration, Hospitality, or Health-related field ideal. Minimum of three years managerial experience in senior living, healthcare, or hospitality. Demonstrated success in sales, business development, and revenue growth. Experience managing budgets, operations, and team performance. Administrator license/certification may be required per state. Willingness to travel or spend extended periods at assigned communities. We offer rewarding career opportunities, including: Competitive wages Access to wages before payday Flexible scheduling options with full-time and part-time hours Paid time off and Holidays (full-time) Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time) 401(K) with employer matching Paid training Opportunities for advancement Meals and uniforms Employee Assistance Program Why LakeHouse Senior Living? Be part of a growing company recognized for excellence, where your leadership directly impacts resident lives and community success. EOE D/V #J-18808-Ljbffr