Sales Operations Specialist

3 weeks ago

Chicago, United States Empire Cooler Service, Full time

Empire Cooler Service, LLC Sales Operations Specialist Job summary: We are seeking an organized and customer-oriented Sales Operations Specialist to join our team. The Sales Support Specialist is responsible for supporting their designated Territory Sales Representatives by assisting in the customer information processing necessary to complete sales orders and equipment leases. The individual will also actively engage with both finance and operations departments to ensure processed orders are complete, qualified and understood. Responsibilities: Customer administrative support: Act as a key point of contact for sales-related information inquiries and provide exceptional service to customers throughout the post-sale information collect cycle. Order processing: Process orders and lease contracts accurately and efficiently, including entering new orders, and contract details into ERP and Salesforce support systems. Data and reporting: Generate reports on sales metrics and performance for the sales team and management in Salesforce. Generate reports on equipment sales service and installation timelines for operation team. Team coordination: Work closely with sales representatives, account managers, and other departments (finance and operations) to ensure seamless communication and information visibility. Lead generation: Assist in researching and identifying new sales leads and potential customers. Problem resolution: Handle administrative duties, troubleshoot issues with customer orders or accounts, and resolve customer complaints in a timely and professional manner. Skills and qualifications: Education: A high school diploma or equivalent is required. An associate or bachelor’s degree in business, or a related field is often preferred. Experience: Proven experience in a sales support, administrative, or customer service role is highly desirable. Benefits: Medical / Dental / Vision coverage following 30 days of employment Flexible Spending Account Company-paid Term Life Insurance / AD&D / Short-Term Disability Voluntary Term Insurance Vacation and Sick (PTO) 401k All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr

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