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District General Manager

4 months ago

Yakima, United States H&R Block Full time

Job Description:

Inspire operational excellence. Lead a best-in-class team. 
We’re searching for a District General Manager who can play a vital role in leading a geographic district of our retail tax offices and growing their client bases. When you join us as a District General Manager, you will visit the offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence. In addition, you will ensure that policies and procedures are executed and followed in each office to increase revenue profitably, control expenses, and promote client satisfaction through a consistent and positive experience. 

What you won't do...
Taxes. You won’t need to do taxes, because you’ll have a team of tax experts. Instead, we’ll look to you to grow the business, develop your people, and keep things squared away in the multiple offices you’ll manage.

Day to Day you'll do as a District General Manager...
  • Visit the offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence. Execute policies and procedures in each office that increase revenues, control expenses, and promote client satisfaction
  • Accelerate business growth through implementation of a business plan, marketing, and identification of growth opportunities 
  • Recruit and onboard high caliber, top-performing seasonal tax office talent and leadership for key district positions
  • Efficiently manage labor to ensure maximum productivity and profitability
  • Lead and support office leaders with end-to-end performance management of office-level associates, which includes onsite presence 
  • Lead and support single and multi-unit office leaders and individual contributors, by coaching and elevating performance standards of associates through goal setting and providing timely feedback
  • As the champion of our culture, you will ensure all office associates are focused on connecting with our clients to provide a welcoming and personalized service
  • Foster a culture that values critical thinking and problem solving, and encourage constructive feedback, engagement, inclusion and diversity at all levels. 
About H&R Block...

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

What you'll bring to the team...Education:
  • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
Work Experience:
  • Demonstrated effective interpersonal, communication and facilitation skills that apply to all levels of the organization.
  • Strong customer relationship skills with the desire and proven ability to work in a diverse work setting.
  • Effective management of field personnel to include a working knowledge of organizational planning techniques including the development of goals and objectives, staffing, and work standards.
  • 5 years Minimum related work experience
  • Understanding and previous use of a Windows-based computer system.
  • Willingness to work irregular schedules.
  • Demonstrated analytical and problem solving skills
  • Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines.
  • Meet IRS e-file Suitability requirements as defined by the IRS Publication 3112.
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