Telephone Triage RN

St. Paul's PACE Corp, 3444 Camino Del Rio North, SAN DIEGO, California, United States of America Job Description Posted Tuesday, November 25, 2025 at 11:00 AM Connect with the Greatest Generation and join us at St. Paul's You will be able to make a difference in the lives of countless seniors by providing comfort and life-changing experiences every single day. Our team is looking for compassionate, caring and considerate companions to become angels for San Diego's residents and participants in the best years of their lives Job Summary: The Triage Registered Nurse (RN) is responsible for providing nursing services to assigned patients. RNs provide direct patient care, collaborate with the other Interdisciplinary Team (IDT) members within the care team, and with other health care providers in various care settings. Patient care provided by RNs is done in a manner that promotes an interdisciplinary team approach, respects patients/ families goals for care, meets Medicare/Medicaid conditions of participation and accreditation requirements and reflects the mission and philosophy of TRU Community Care. Upon request, participates in all areas of clinical services. Duties and Responsibilities Comprehensively assesses and anticipates all aspects of the patient’s clinical nursing needs, pain and other symptoms and, in collaboration with primary care physician or hospice physician, develops an individualized plan of care PRN. Incorporates patient/family preferences and goals within the plan of care Supports and respects the patient’s and family’s unique diversity, including spiritual and cultural beliefs Completes documentation in an accurate and complete manner as per agency standard and in compliance with regulatory standards Provides patient and family education as appropriate ; areas of education include, but are not limited to personal care, medications, procedures, safety, diet and nutrition, disease process, death and dying Contributes to the team, utilizes team resources, supports team decisions, and maintains positive working relationships with all team members Works collaboratively with volunteers and provides ongoing support and guidance Demonstrates effective verbal, written, and electronic communication skills; gives and receives feedback in a timely open manner; engages collaboratively in conflict resolution processes as needed Is flexible and responsive in meeting and exceeding the expectations of all customers, both internal and external Participates in mandatory educational activities and required meetings Is competent using agency information and technology systems The Triage Registered Nurses performs in supportive role to the Hospice Care Team – Case Managers, answering calls coming into the agency with response to the telephone call by either delegating tasks and or going out on a Home Care Visit The Triage Registered Nurses performs in supportive role to the Palliative Case Managers, answering calls coming into the agency with response to the telephone call All other duties as assigned Qualifications and Requirements Education C urrent RN l icense in the state of California BSN or higher degree preferred Experience Must have a minimum of one year RN experience – hospice or h ome health experience preferred Experience as telephone triage nurse preferred Qualifications Requires travel to multiple work locations Must comply with agency health screening and immunization requirements Must possess CPR certification or be able to obtain within 60 days of hire. Must be able to demonstrate computer competency Flexible Vacation Time - 17 days Paid Sick Time Education reimbursement - up to $3,000 a year Qualified Public Student Loan Forgiveness (PSLF) employer 403(b) with match Child care available Upward mobility You Make Us Who We Are At St. Paul’s Senior Services, we believe a diverse workforce has driven our history of enriching the lives of senior communities in San Diego, which is why we are committed to cultivating an environment where you feel empowered, supported and respected. By valuing your unique perspective, voice, strengths, experience and background, we aim to foster a culture where you feel included and comfortable being your true self. You matter St. Paul's is the leading provider of caring senior services since 1960. We have locations throughout San Diego County including 5 in San Diego (Bankers Hill), 2 in Chula Vista, and 1 in El Cajon. St. Paul's strives to be the most outstanding and innovative senior home and service provider in California. We are dedicated to serving the physical, spiritual and social needs of the elderly and community, fostering a culture of diversity and inclusion within the highest quality facilities, health care and programs consistent with affordable costs. YOU MUST BE ABLE TO CLEAR FINGERPRINTS THROUGH DOJ AND FBI IN ADDITION TO A DRUG SCREEN CLEARANCE. St. Paul’s Senior Services is an Equal Opportunity Employer St. Paul's PACE Corp, 3444 Camino Del Rio North, SAN DIEGO, California, United States of America #J-18808-Ljbffr