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Service Advisor

2 months ago

Oak Creek, United States CSM COMPANIES INC GROUP Full time
Job Details

Job Location
Milwaukee, WI - Oak Creek, WI

Position Type
Full Time

Education Level
High School

Job Shift
Day

Job Category
Customer Service

Description

Wisconsin Kenworth is seeking a customer service focused individual to take on the Service Advisor (2nd Shift) role at our Milwaukee location Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team

The approximate hours for this position are 2:00 PM - 10:30 PM Monday through Friday

Responsibilities:
  • Create a positive initial contact with service customers
  • Ensure that all service phone calls are handled professionally and expediently
  • Work closely with shop foremen to schedule service repairs
  • Perform additional duties as required by the Service Manager
  • Perform all required tasks in accordance with company Standard Operating Procedures
Primary Duties:
  • Open work orders
  • Discuss service issues with customer and create an accurate description of customer's service problems and requests
  • Determine method of payment and explain payment requirements to customer before work commences
  • Maintain communication with customer as necessary during the repair process
  • Maintain complete knowledge of OEM and vendor warranties
  • Close repair orders
Qualifications
  • Ability to work in a dealership environment with frequent exposure to weather elements
  • Willingness and ability to work up to 12 hours per day as required
  • Ability to sell service work
  • Ability to work with customers in a variety of situations
  • Good writing and communication skills
  • Sufficient computer skills
  • Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis