Brooksource | Application Developer | morris plains, nj

2 weeks ago


morris plains, United States Brooksource Full time

Position: Application Development Senior Analyst & Analyst


The Consumer based Digital organization is looking for a Sr.Analyst & Analyst with strong problem-solving skills, a passion for continuous improvement, and demonstrated empathy for end users and client partners.


The Application Development Senior Analyst & Analyst is to do Production Support dedicated to end-to-end Level 2 support of end customers.

Key Responsibilities:

Proactive and work on Level 2 Production Support operations such as -

  • 24x7 application monitoring, managed incident response, Level 2 ticket triage, and on-call support.
  • Post incident review, problem ticket analysis, root cause analysis and coordination with Level 3 engineers on code fixes
  • Documentation of issues, standard operating procedures, playbooks, and knowledge base articles
  • Assistance with privacy and security incident triage, analysis, and reporting.
  • Partnering with Level 3 engineering teams on prerelease operational readiness and observability needs
  • Planned and ad-hoc Production release validations.
  • Scheduled and ad-hoc business and technical operational reporting.
  • Limited issue concierge services across technology teams to streamline handoffs for issues of the highest urgency and impact.


Drive continuous improvement in operational effectiveness and application resiliency, including:

  • Compiling quantitative data to assess and drive improvement – such as tickets/incidents, success and error rates, root cause trends, transaction counts, financial impacts, business value, etc.
  • Creating and tuning synthetic transactions, dashboards, monitoring, and alerting to gain new and different insights.
  • Influencing infrastructure, business, product, and engineering partners to prioritize resolution to impactful application issues, quality gaps and technical debt.


Desired Experience/Qualifications:

  • Bachelor’s degree in computer science, Software Engineering, or other related discipline and/or equivalent work experience
  • Exceptional problem-solving and troubleshooting skills.
  • Java/Spring boot hands on experience along with Dynatrace /Splunk tool monitoring tool experience.
  • Technical expertise and presence to lead stressful troubleshooting conversations with confidence.
  • Experience collaborating with offshore and near shore engineers.
  • Working knowledge of software quality methodologies and software design patterns, including cloud-based systems, and experience driving software quality with attention to non-functional requirements
  • Working knowledge of DevOps and agile engineering principles, practices, and tools.
  • Demonstrated skill in building strong productive cross-functional relationships within a large matrixed organization.
  • Excellent written and oral communication and presentation skills across a variety of technical and non-technical audiences.


*Open to Chatanooga, TN and Atlanta, GA as well



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