Director of Shared Services

1 week ago

Columbus, United States McKesson Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. We are seeking a Director of Revenue Cycle Shared Services to join our team in a remote capacity. This position can sit in any state except for Alaska or Hawaii. Key Responsibilities Manage strategic and operational initiatives, programs and projects involving department, cross-functional teams and practice operations focused on the delivery of a product or program through concept development, design process and into the finished state. These programs or projects can be internal or for external customers. Develop and execute team's business strategy, including the support and execution of technology road map (practice management systems, related revenue cycle technology implementations, RCM functional centralization) and other related strategic initiatives, in partnership with other RCM stakeholders and support service leaders. Strategically centralize cash activities across the network, partner with RCM leadership and support teams to create standardized processes focused on efficiency and automation. Develop and promote adherence to central services policies, procedures, and training materials for applicable shared services. Lead and/or partner with leads on process or system implementations. Collaborate with RCM Support Team for project management resources and coordination. Role may include oversite of additional centralized support services. Oversee CBO practices working to provide RCM support, metric reporting and alignment, process and implementation guidance and offer best practice solutions. Oversight of CBO practices will serve in a matrix capacity where the position will not have direct authority over systems, people, and process but rather work in a consultative capacity as needed or requested by the practices. Responsible for overseeing and managing outsourced partnerships by developing and monitoring metrics and reporting procedures to ensure compliance with contract service level agreements. Facilitates development of strong interpersonal relationships between internal and outsourced teams, leading all teams through multiple phases of culture change. Provide oversight and support for any other business function and/or operations management as needed by the leadership. May oversee customer business requirements, providing non-technical and some technical support and direction for relevant revenue cycle technology pilot, development and implementation projects. This role may serve in a product or program leadership role in a matrix type of organization, where the position may not have direct responsibility over systems or process development. May have P &L responsibilities for product lines, operating region or a business function as needed. May directly manage a team of Managers or production team members responsible for different operational or functional areas. Develops and executes business initiatives and roadmaps with practice leadership, support and product management teams, including practice management system implementations, functional centralization and supporting technology implementations. Scope is in two parts: Includes transitioning to a centralized model within the first 6 months, strategically expanding central services across the network within the first 12 months. Oversee all CBO practices by providing consultative services

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