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Contract Operations Coordinator
4 months ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is responsible to provide general administrative and operations support for the Network Contract Operations and Contracting function of Optum CA. This includes processing incoming and outgoing interdepartmental and US Mail, telephone support, monitoring of various departmental email and Teams channels and assisting the Team in other contract management activities.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 5:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 2175 Park Place, El Segundo, CA 90245.
We offer weeks of on-the-job training. The hours of training will be aligned with your schedule.
Primary Responsibilities:
- Manage incoming and outgoing US and Interdepartmental Mail including review, sorting, digitizing and routing to appropriate Team member based upon the specific request / inquiry.
- Answer departmental telephone lines - ability to determine the essence of an inquiry and ability to route to correct team member / or provide requested information.
- Monitoring departmental email and Teams channels - respond to requests using internal resource systems including email, Salesforce, Smartsheets, IDX, Symplr,
- Assist Team in daily Triage Activities and special projects as necessary - using departmental tools (Smartsheet and/or Salesforce) to ensure that work is directed to correct Teammate,
- Work is frequently completed without established procedures
- Works independently
- Will act as a resource for others
- May coordinate others activities
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- 2+ years of relevant work experience in Managed Care environment - IPA, Physician Office, Hospital Administrative or other Health Care related industry.
- Must be 18 years of age OR older
- Ability to work full-time between 8:00am - 5:00pm including the flexibility to work occasional overtime given the business need
Preferred Qualifications:
- Provider Relations or Claims experience.
- Prioritizes and organizes own work to meet deadlines.
California Residents Only: The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
