Motion Recruitment | Workforce Management Analyst

4 weeks ago


tucson, United States Motion Recruitment Full time

Our client, a leader in financial software is hiring a Workforce Operations/Contact Center Analyst to join their team in Tucson, AZ


**This is a 1-year W2 contract with benefits and paid holidays**


As the Workforce Operations/Contact Center Analyst, you collect and analyze data to evaluate operations and processes and to facilitate complex decision-making.


Responsibilities:

  • Follows established modeling and evaluation methodologies to determine the effectiveness of current operational activities, isolate problem areas, and develop solutions
  • Tests and validates models and results
  • Prepares reports that outline and rank proposed solutions and present a range of possible alternatives


Desired Skills:

  • Experience in scheduling for Contact Centers
  • Experience in Workforce Operations Solutions
  • Experience with Tableau, JIRA, IDP
  • Prior experience in Operations data analysis
  • Python scripting would be a plus


Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.



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