Workforce Management Analyst
7 days ago
Our client, a leader in financial software is hiring a Workforce Operations/Contact Center Analyst to join their team in Tucson, AZ
**This is a 1-year W2 contract with benefits and paid holidays**
As the Workforce Operations/Contact Center Analyst, you collect and analyze data to evaluate operations and processes and to facilitate complex decision-making.
Responsibilities:
- Follows established modeling and evaluation methodologies to determine the effectiveness of current operational activities, isolate problem areas, and develop solutions
- Tests and validates models and results
- Prepares reports that outline and rank proposed solutions and present a range of possible alternatives
Desired Skills:
- Experience in scheduling for Contact Centers
- Experience in Workforce Operations Solutions
- Experience with Tableau, JIRA, IDP
- Prior experience in Operations data analysis
- Python scripting would be a plus
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
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Tucson, United States Motion Recruitment Full timeOur client, a leader in financial tax software, is looking to hire a Workforce Data Analyst. This role is onsite 2x per week in Tucson, AZ.*This job is a 1-year W2 contract role with benefits & paid holidays!*As a Workforce Data Analyst you will collect and manage headcount data from internal and vendor partners to drive efficient and Staffing Operations...
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tucson, United States Motion Recruitment Full timeOur client, a leader in financial software is hiring a Workforce Operations/Contact Center Analyst to join their team in Tucson, AZ!**This is a 1-year W2 contract with benefits and paid holidays** As the Workforce Operations/Contact Center Analyst, you collect and analyze data to evaluate operations and processes and to facilitate complex...
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tucson, United States Motion Recruitment Full timeOur client, a leader in financial software is hiring a Workforce Operations/Contact Center Analyst to join their team in Tucson, AZ!**This is a 1-year W2 contract with benefits and paid holidays** As the Workforce Operations/Contact Center Analyst, you collect and analyze data to evaluate operations and processes and to facilitate complex...
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tucson, United States Motion Recruitment Full timeOur client, a leader in financial tax software, is looking to hire a Workforce Data Analyst. This role is onsite 2x per week in Tucson, AZ.*This job is a 1-year W2 contract role with benefits & paid holidays!*As a Workforce Data Analyst you will collect and manage headcount data from internal and vendor partners to drive efficient and Staffing Operations...
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