Tier 2 Support Technician

4 weeks ago

new york city, United States Anchor Point Technology Resources Full time

Job Summary:

The System Support Technician will handle escalated technical issues from Tier 1 support, providing advanced troubleshooting and problem resolution. This role requires a deep understanding of IT systems, excellent communication skills, and a customer-focused approach, along with providing on-site support for top-level executives.


Key Responsibilities:

  • Technical Support: Address and resolve escalated technical support tickets from Tier 1 support, ensuring timely and effective solutions.
  • Troubleshooting: Diagnose and troubleshoot hardware, software, and network issues, utilizing remote tools and on-site visits as necessary.
  • Collaboration: Work closely with Tier 3 support and other IT teams to resolve complex issues, ensuring seamless communication and problem resolution.
  • Documentation: Maintain detailed records of support requests and resolutions in the ticketing system, ensuring accurate and up-to-date information.
  • Knowledge Base: Develop and update technical documentation and knowledge base articles to assist both customers and support staff.
  • Customer Interaction: Communicate effectively with clients to understand their technical issues, provide updates, and ensure a high level of customer satisfaction.


Qualifications:

  • Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Experience: Minimum of 2 years of experience in IT support or a similar role, with a proven track record of resolving complex technical issues.
  • Technical Skills: Proficiency in Windows and Mac operating systems, strong understanding of network troubleshooting and configuration, and familiarity with ITIL processes and best practices.
  • Certifications: Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator) are a plus.
  • Problem-Solving: Excellent problem-solving and analytical skills, with the ability to think critically and creatively to resolve technical issues.
  • Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Teamwork: Ability to work independently and collaboratively, with a positive attitude and a willingness to help others.
  • Customer Focus: A customer-focused approach, with a commitment to providing exceptional service and support.

  • Tier 2 Support Technician

    1 month ago

    New York, United States Anchor Point Technology Resources Full time

    Job Summary:The System Support Technician will handle escalated technical issues from Tier 1 support, providing advanced troubleshooting and problem resolution. This role requires a deep understanding of IT systems, excellent communication skills, and a customer-focused approach, along with providing on-site support for top-level executives.Key...

  • Tier 2 Support Technician

    4 weeks ago

    New York, United States Anchor Point Technology Resources Full time

    Job Summary:The System Support Technician will handle escalated technical issues from Tier 1 support, providing advanced troubleshooting and problem resolution. This role requires a deep understanding of IT systems, excellent communication skills, and a customer-focused approach, along with providing on-site support for top-level executives.Key...

  • Tier 2 Support Technician

    3 weeks ago

    New York, United States Anchor Point Technology Resources Full time

    Job Summary:The System Support Technician will handle escalated technical issues from Tier 1 support, providing advanced troubleshooting and problem resolution. This role requires a deep understanding of IT systems, excellent communication skills, and a customer-focused approach, along with providing on-site support for top-level executives.Key...

  • Audio Visual Tier II Support Technician

    4 weeks ago

    New York, United States EOS Full time

    EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with...

  • Audio Visual Tier II Support Technician

    4 weeks ago

    New York, United States EOS Full time

    EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with...

  • Tier 2 Maintenance Technician

    1 month ago

    Panorama City, California, United States BLISS Car Wash Full time

    Job Title: Tier 2 TechnicianBLISS Car Wash is seeking a skilled and experienced Tier 2 Technician to join our Maintenance Division. As a key member of our team, you will be responsible for the removal, replacement, and troubleshooting of existing car wash and support equipment, as well as performing preventative and corrective maintenance on car wash...

  • Tier 2 Technician

    2 months ago

    Panorama City, United States BLISS Car Wash Full time $29 - $32

    BLISS CAR WASH (Maintenance Division)Tier 2 TechnicianBENEFITS:$29 to $32 per hour401k with Employer MatchingHealth InsuranceDental InsuranceVision InsuranceCritical Illness InsuranceAccident InsuranceWe offer the opportunity for growth within the BLISS family and value each one of our team members.BLISS Car Wash is rapidly growing and looking for energetic,...

  • Tier I Service Technician

    4 days ago

    New York, New York, United States City of New York Full time

    Job Title: Tier I Service TechnicianJob Summary:The City of New York is seeking a skilled Tier I Service Technician to join our team. As a key member of our IT department, you will provide technical support to our end-users, ensuring they have the tools and resources they need to perform their jobs efficiently.Key Responsibilities:- Provide first-line...

  • Tier 2 Technician

    2 months ago

    City of Industry, United States BLISS Car Wash Full time $29 - $32

    BLISS CAR WASH (Maintenance Division)Tier 2 TechnicianBENEFITS:$29 to $32 per hour.401k with Employer Matching.Health InsuranceDental InsuranceVision InsuranceCritical Illness InsuranceAccident InsuranceWe offer the opportunity for growth within the BLISS family and value each one of our team members.BLISS Car Wash is rapidly growing and looking for...

  • Tier II Technician

    5 months ago

    Jefferson City, United States Farmer Companies Full time

    Job DescriptionTier II TechnicianREPORTS TO: SYSTEMS ADMINISTRATORFarmer Holding Company is seeking a Tier II Technician to join our IT department. As a Tier II Technician, you will be responsible for providing technical support and assistance to the end user at multiple locations in field and office environments, troubleshooting, and resolving technical...

  • Tier II Technician

    5 months ago

    Jefferson City, United States Farmer Companies Full time

    Job DescriptionTier II TechnicianREPORTS TO: SYSTEMS ADMINISTRATORFarmer Holding Company is seeking a Tier II Technician to join our IT department. As a Tier II Technician, you will be responsible for providing technical support and assistance to the end user at multiple locations in field and office environments, troubleshooting, and resolving technical...

  • Tier 2 Technical Support

    4 days ago

    New Stanton, United States cyberThink Full time

    Job Description: As a Tier 2 Technical Support specialist, you will provide remote and hands-on support across the Southwestern support locations. This role involves troubleshooting and assisting various departments. The position requires strong SCCM expertise, as well as a customer-focused approach to minimize user downtime and support operational tasks...

  • Desktop Support Technician

    3 weeks ago

    New York, United States Forrest Solutions Full time

    Long-term commitment: We are seeking candidates with at least 3-5 years of experience with IT help desk support in a law firm. We are not considering candidates without 3-5 years of help desk support experience in a law firm.Position: IT Desktop Support Technician (Level 1 & 2)Our client: Confidential prestige law firmLocation: New York, NY 10022Salary:...

  • Desktop Support Technician

    1 month ago

    New York, United States Forrest Solutions Full time

    Long-term commitment: We are seeking candidates with at least 3-5 years of experience with IT help desk support in a law firm. We are not considering candidates without 3-5 years of help desk support experience in a law firm.Position: IT Desktop Support Technician (Level 1 & 2)Our client: Confidential prestige law firmLocation: New York, NY 10022Salary:...

  • Legal Support Specialist

    2 weeks ago

    New York, New York, United States Top Tier Reps LLC Full time

    Paralegal II Role in New York OfficeWe are seeking a highly skilled Paralegal II to join our team at Top Tier Reps LLC in New York. As a key member of our litigation team, you will play a critical role in supporting attorneys with knowledge of the litigation lifecycle.Key Responsibilities:Manage tasks efficiently to facilitate fee collection and meet...

  • IT Support Specialist

    5 days ago

    New York, New York, United States Top Tier Reps LLC Full time

    Job Summary:Top Tier Reps LLC is seeking a skilled IT Support Specialist to join our team in New York. As an IT Support Specialist, you will be responsible for delivering technical solutions and support, managing daily IT operations, and providing technology assistance for meetings and events.Key Responsibilities: Offer technical support and solutions,...

  • Service Technician, Tier II

    1 month ago

    Garden City, Kansas, United States Bruckner Truck Sales, Inc Full time

    Job DescriptionJob SummaryThe Service Technician, Tier II, will be responsible for performing complex repairs and maintenance on heavy-duty trucks and equipment. This role requires a high level of technical expertise and attention to detail.Key ResponsibilitiesPerform repairs and maintenance on heavy-duty trucks and equipmentDiagnose and troubleshoot complex...

  • Tier 1 Help Desk Specialist

    2 weeks ago

    Bossier City, Louisiana, United States SteerBridge Full time

    Job Title: Tier 1 Help Desk Technician Job Overview: SteerBridge is seeking a skilled Tier 1 Help Desk Technician to join our team. As a key member of our IT support team, you will play a critical role in ensuring the seamless operation of the VA Enterprise Service Desk, supporting our nation's veterans by delivering first-class IT support. Key...

  • Tier 2 Educational Support Specialist, Red Oak Elementary

    6 days ago

    Oklahoma City, Oklahoma, United States Moore Public Schools Full time

    Job SummaryWe are seeking a highly motivated and dedicated individual to fill the role of Tier 2 Educational Support Specialist at Red Oak Elementary. This position will provide support to students and teachers in a dynamic and fast-paced environment.Key ResponsibilitiesProvide academic support to students in a one-on-one settingAssist teachers with lesson...

  • Tier 1 Technical Support | Helpdesk

    1 month ago

    Kansas City, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity in the Information Technology industry, located in KANSAS CITY, Missouri. The role of a Tier 1 Technical Support | Helpdesk is crucial to our team. Your primary function will be to provide first-line technical support to our customers, handling a variety of issues from...