Tier I Service Technician

3 weeks ago


New York, New York, United States City of New York Full time
Job Title: Tier I Service Technician

Job Summary:
The City of New York is seeking a skilled Tier I Service Technician to join our team. As a key member of our IT department, you will provide technical support to our end-users, ensuring they have the tools and resources they need to perform their jobs efficiently.

Key Responsibilities:
- Provide first-line technical support to end-users via phone, email, and in-person
- Troubleshoot and resolve technical issues related to hardware, software, and mobile devices
- Install and configure software and hardware as needed
- Maintain and update standard operating procedures for software and hardware deployments

Requirements:
- Baccalaureate degree in computer science, engineering, or a related field
- 4 years of experience in IT service management, process management, or operations
- Equivalent education and experience may be considered

About Us:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce. We provide a work environment that is free from discrimination and harassment based on any legally protected status or characteristic.

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