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Customer Experience Analyst
2 months ago
Job Title: Customer Experience Analyst
Job Duration: Long Term Contract.
Location: Sunnyvale, CA - Remote OR Hybrid 2/3 Days onsite, 2 Days remote.
Job Description:
Proficient in SQL
Highly technical role - like a data scientist - this is needed to support gaps in the program
Must be able to synthesize data
Must be able to analyze date
Must have Tableau experience
Must have Hive Table experience
Data science skills are critical
To be a strong fit for the role, they need a Customer Experience Analyst:
6+ years of experience in customer data analytics, including experience in customer feedback or survey analysis, statistical analysis, data modeling, marketing analytics, data science
3+ years of experience in customer experience or customer insights analytics
Proficiency in crafting compelling stories using multiple sources of data to provide actionable insights tailored to stakeholders' needs
Experience creating reports, visualizations, and dashboards and communicating results and analyses to technical and non-technical audiences
Experience working with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback
Strong analytical skills working with large datasets and statistical analysis methods; high proficiency using SQL.
Proficiency in data visualization tools (Tableau and Power BI)
Experience with statistical analytics techniques and using R or Python or a similar scripting language/tool for analysis
Demonstrated ability to work collaboratively with cross-functional teams.
Excellent data-led storytelling with the ability to convey complex insights to non-technical stakeholders
Desired skillset:
Degree in Analytics, Marketing, Business, Statistics, Mathematics, Finance, Computer/Data Science, Engineering, Economics, or related field
Experience working with customer experience platforms (e.g., Medallia, Qualtrics)
Background in digital or marketing analytics
Background in ecommerce and direct to consumer business and analytics
Familiarity with consumer electronics or retail business
Knowledge of predictive analytics or ML/AL techniques is a plus
Survey design and CX program management experience is a plus
