IT Support Specialist

Overview Phoenix Home Care & Hospice is seeking a motivated and experienced IT Support Specialist to join our team in Springfield, MO. This is a MondayFriday, 85, on-site, hands-on role based at our Springfield, MO center of operation headquarters. The role provides technology support and customer service to a multi-company/multi-state enterprise, using state-of-the-art IT management and connectivity toolsets to support back-office and remote staff across Windows 11 Pro laptops, iOS and Android devices, and environments including SD-WAN, Cisco network, Office 365, cloud-VOIP, MDM, and asset management. The position has a unique focus on our new employee Enterprise Hires and Terms process. Location: Springfield, MO Shift: Full-Time; Monday through Friday, on-site; rare travel Responsibilities Provide end-user hardware and software support, install computer systems and software, and maintain networks and connectivity. Procure, inventory, set up, and configure new hire and termed employee equipment and software. Manage 2,000-line Verizon/AT&T account and procure/replace phone and tablet equipment as needed. Ensure system security, perform ManageEngine and Apple Business Manager activities to manage device profiles/apps. Manage mobile device management solutions for iOS/Android and administer phone registrations; install, upgrade, configure, test, and support OS software in production environments. Support enterprise policies and advise on best practices; administer MDM for mobile devices. Participate in technical research and development to enable ongoing innovation within the Enterprise. Evaluate hardware/software requests and recommend solutions compatible with the clients technology architecture and constraints. Provide end-user support for Microsoft 365; install, configure, monitor hardware, VOIP phones, Azure, Windows-based software, systems, networks and printers. Respond to service issues and requests via help desk; support multiple departments across locations. Test new technology and develop IT procedures to increase efficiency and customer satisfaction; assist in SD-WAN, Cisco networking, Azure AD, cloud VOIP, SharePoint, Teams, and acquisition conversions. Follow emergency plans for equipment, security, or power failures when necessary. Qualifications and Requirements Strong customer-service orientation with compassion, patience, honesty, and optimism. Excellent verbal, written, and interpersonal communication; strong problem-solving and critical thinking skills. Outstanding organizational and time-management abilities; ability to prioritize and meet goals; acute attention to detail. Working knowledge of internet security, PHI & HIPAA, and data privacy principles. Ability to work under deadlines; physical ability to lean, stoop, lift, and carry loads; able to work under desks. 15 years of IT experience preferred; familiarity with Office 365 administration, inventory tracking, and device management tools (e.g., ManageEngine, Apple Business Manager) or ability to learn quickly. Experience with Microsoft 365 administration, setup, and operations; knowledge of VOIP, 3CX, cell phone and tablet setup/maintenance. Experience with Active Directory, Exchange accounts, networking infrastructure (switches, firewalls, VLANs, wireless, SD-WAN), SAN/NAS, and virtualization. Certification and/or degree in information technology, computer science, or related field is preferred. Additional Information Phoenix Home Care & Hospice is an Equal Opportunity Employer. Phoenix is a drug-free workplace and administers pre-employment and post-offer drug testing. (If you see another Phoenix job ad, note that Phoenix has won awards for rapid growth and has opened several new offices. You may apply to any Phoenix job and a Recruiter will assess your needs via call/text at 855-881-7442.) Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Phoenix Home Care and Hospice by 2x. Get notified about new Information Technology Support Specialist jobs in Springfield, MO. #J-18808-Ljbffr