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Medical Receptionist

2 months ago

Land O' Lakes, United States Florida Medical Clinic Full time
Our Vision is to be the best choice for healthcare in our community

Job Title: Medical Receptionist - Full time

Dept.: Dermatology

Job Summary: Manages the front office functions in the department.

WHAT DOES FLORIDA MEDICAL CLINIC ORLANDO HEALTH HAVE TO OFFER ITS EMPLOYEES?

We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.

Gives you an employer that you will have pride in working for
Provides excellent training programs and opportunities for growth
Offers Medical Benefits including:
Employer Contributions to HSA high deductible plan
Discounts at our medical facilities
Cigna Open Access OAPIN & OAP plans
Supports Incentive based Wellness Programs
Offers company sponsored Life Insurance with buy-up provisions
Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
Supports Paid Time Off and Holidays
Gives generous 401K plan with annual 3% Employer contribution after one year of employment
Values and appreciates its employees
Boasts a reputation for superior health care and quality service

Essential Functions of the Position:

Prepares e-chart prior to visit
Prints encounter form, demographic verification form (DVF), other necessary forms per patient
Verifies eligibility of insurance
Ensures referral is present if needed
Assist traffic at front window
Manages sign in sheets
Schedules appointments
Takes messages
Handles customer requests or needs
Assists vendors
Monitors the lobby for cleanliness and patients in distress
Completes patient check in processes
Distributes and collects new patient forms
Verifies HIPAA and Privacy signatures are obtained
Confirms photo ID is scanned into Intergy
Confirms insurance cards are scanned into Intergy and keyed correctly
Obtains patient signature on DVF at each visit
Updates patient demographics as needed, including insurance
Updates work flow event to "check in"
Notifies MA or nurse when patient is ready
Records "no show" appointments in the system
Assists patients and providers at the conclusion of the patient's visit
Obtains patient signature for record releases and other forms as necessary
Reviews Intergy tasks for each patient before they leave
Schedules inside and outside appointments
Enters recalls as needed
Updates work flow event to "check out"
Processes charges
Pulls charges from pending status and reviews for accuracy
Creates ailments if an appropriate ailments doesn't already exist
Ensures modifiers are in place as appropriate
Ensures the referral is attached to the visit via ailment or appointment
Attaches the appropriate insurances to each charge
Posts charges
Collects and processes monies due
Collects co-payment amounts
Collects outstanding patient balance dues
Balances journal and locks it
Creates a journal for next day
Secures deposit and imprest fund
Assists with correspondence of information
Addresses Intergy Tasks in a timely manner
Prints required information or copies paper documents for medical record releases
Answers phones and assists callers
Makes appointments
Takes messages
Assists with medication refill requests
Handles customer requests or needs
Assists vendors
Directs calls to proper individual
Completes the end of day processes
Reviews unresolved encounters for the day
Reviews and posts all pending charges for the department
Forwards phones to answering service
Empties HIPAA container into the destruction bin
Logs off Intergy and out of the computer before leaving

Additional Responsibilities:

Maintains an organized and clean work area
Directs incoming faxes and mail to correct staff members
Places phones on and off service at the appropriate times
Participates in maintenance of office supplies
Performs other incidental and related duties as required and assigned

Physical and Mental Demands:

Normal physical ability; able to sit for long periods
Normal concentration and normal complexity of decision making
High level verbal and written communication skills
Above average ability to manage multiple tasks simultaneously

Occupational Exposure:

Low risk exposure to bloodborne pathogens and chemical hazards

Job Qualifications:

High school graduate or GED equivalent
Strong customer service orientation
Excellent telephone etiquette
Basic computer proficiency
Strong team player

#IND123

We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status

Florida Medical Clinic Orlando Health is a drug-free workplace and maintains a policy in which new hires will be required to submit to pre-employment drug testing. This policy is intended to comply with applicable laws regarding drug testing and any privacy rights