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Customer Experience Specialist II

2 months ago

Middletown, United States PAC Worldwide Full time

Description At PAC Worldwide, our goal is to delight every one of our customers, providing the best quality packaging, on time and with the BEST customer experience. If you are passionate about customer satisfaction and making every interaction a great one, this is the job for you PAC is seeking a Customer Experience Specialist to join our dynamic CES team. In this important position, you'll be the friendly voice and face of our company, managing all customer relations. Your main responsibilities will include: - Providing outstanding customer service via phone, email, chat, etc. - Processing customer orders accurately and promptly - Updating customers on order status and resolving any issues - Analyzing ways to improve customer experience and processes - Working cross-functionally with sales, production, accounting teams - Shift time 10am - 7pm (West Coast coverage) To succeed in this role, you should have previous experience in customer service, manufacturing, or a related field. Top-notch communication abilities and excellent attention to detail are musts. We need someone who can thrive in a fast-paced environment while always keeping the customer top priority. This is a salaried position with opportunities for advancement for the right candidate. We offer a competitive rate and benefits package. High school diploma or GED is required, along with basic computer skills. If you're a customer service pro who wants to join a dynamic, customer-focused company, apply today We'd love to hear from you. #LI-MS1 #IndeedPCS PAC Worldwide is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.