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Turndown Attendant

1 month ago

Beverly, United States Viceroy Hotel Group Full time

** Turndown Attendant (Part-Time)**

**Job Category****:** Housekeeping **Requisition Number****:** TURND01718 Showing 1 location **Job Details**

**Description**

Viceroy L'Ermitage Beverly Hills uniquely captures pure unadulterated luxury and captivating experiences through a modern lens. Peacefully situated on a tree-lined residential street, yet a short stroll from the bustle of Rodeo Drive, the boutique hotel is renowned for its legendary elegance and unquestioned privacy. This 116-room all-suite hotel offers a welcoming environment which has appealed to discerning visitors and locals alike for decades. The restaurant, Avec Nous, offers a menu inspired by iconic Southern French dishes complemented by California farm-fresh ingredients and modern techniques.

**Scope of the Position:**

Reporting to our Housekeeping Management/Supervisory team, the Turndown Attendant provides turndown service and cleans guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, and correct maintenance and use of equipment.

* Create positive guest relations by anticipating guests needs, responding promptly and always acknowledging guests.

* Be familiar with all hotel services, features and local attractions, and activities, to respond to guest inquiries accurately.

* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

* Clean and service assigned rooms in accordance with service procedures and standards.

* Provide turndown service to designated rooms.

* Transport turndown cleaning supplies, turndown/guest room amenities and linens to assigned guest rooms.

* Replace soiled bed sheets and turndown bed.

* Remove all dirty terry and replace with clean pair to designated layout.

* Place specified items in designated locations (turndown amenity/cards, IRD menu, bathrobe, TV remote control).

* Set radio to designated station and volume.

* Close drapes.

* Set lighting to and thermostat to designated levels.

* Replace facial, toilet tissue and bathroom amenities in correct amount and location.

* Update status of rooms cleaned and turned down.

**Skills/Knowledge Required:**

* The ability to motivate and inspire others to work cooperatively to achieve a designated goal.

* The ability to maintain confidentiality of guest information and pertinent Hotel data.

* **Flexible schedule** - Willing and able to work shift duties that may include evenings, nights, weekends, and holidays.

**Physical Requirements:**

* Must be able walk, stand and exert well placed mobility.

* Must be able to bend, stoop, squat and stretch.

* Must be able to occasionally lift up to 25 lbs.

* Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

**Qualification Standards:**

* **Education:** High school graduate or equivalent education preferred.

* **Experience:** 1 to 2 years previous experience in a similar position in a luxury hotel preferred.

* **Grooming:** All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided).

**EOE**

LErmitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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