District Manager

2 weeks ago

New Haven, United States Dunkin Full time

Join a dynamic fast growing multi unit franchise with rapid growth and advancement opportunities

A District Manager (DM) generally provides leadership, coaching and direction to Restaurant Managers to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

  • Able to perform all duties of restaurant team members and restaurant managers
  • Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
  • Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
  • Understand local marketing area and competitor trends
  • Establish sales and service goals with franchise owners and restaurant managers
  • Provides great guest service and resolves issues
  • Lead team meetings
  • Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
  • Ensure that restaurants correctly execute new products and processes in a marketing window
  • Develop business plans for their portfolio and develop action plans with franchise owners.
  • Drive a clear vision and clearly communicates to the team
  • Engages with Dunkin' Brands Field Operations team as appropriate
Management Responsibilities Include:
  • Recruit, hire, onboard and develop restaurant managers
  • Plan, monitor, appraise and review restaurant employee performance
  • Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
  • Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction
Education/Experience:
  • Basic computer skills
  • Fluent in spoken and written English
  • Basic math and financial management
  • 3 years previous multi-unit or similar experience in retail, restaurant or hospitalit
  • College degree preferred
Key Competencies
  • Strong analytical skills and business acumen
  • Works well with others in a fun, fast-paced team environment
  • On time, demonstrates honesty and a positive attitude
  • Willingness to learn and embrace change
  • Guest focused
  • Ability to train and develop a team
  • Time management
  • Problem solving
  • Motivating others
Benefits
  • Aggressive starting salaries
  • Quarterly Bonus
  • Paid PTO
  • 401k plan with 4% matching
  • Medical Dental Vision
  • Life insurance*
  • Disability insurance*
  • Car Allowance

Job Type: Full-time

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

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