VOIP Technician

Our client is seeking a VOIP Technician for a 6+ months contract in Lawrenceville, GA to join the Information Technology Team supporting and assisting teams such as NOC and Radio Team. These on-site position with potential on-call.



Skills:

6 months or more of professional level analyst and systems experience in a large-scale Information Technology environment.
Minimum of 6 months or more experience working with hardware Inventory, Cisco Phones, Webex Systems, Zoom, Google meeting Apps.
Proficiency in TDM telephone switches, VoIP, Call Manager, or VTC systems
Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms. General understanding of IP and transport network topologies



Preferred Experience:

Experience working in a Cisco network/Telecomm Environment preferred
Experience working with Cisco, Avaya, Siemens, and/or Rolm systems a plus
Telecommunications systems administration principles
Provide customer support for VoIP systems such as Cisco IP Phone end points.
Repair and perform preventative maintenance on systems
Perform network and telecommunications system incident investigation.
Maintain, troubleshoot, document and repair network devices to include phone systems, call managers, network infrastructure and trunk circuits.



Responsibilities:

Provides technical support to employees using various telecommunications and network systems.
Provides technical support to employees using Cisco VoIP end points.
Coordinating with vendors and customers for VoIP phone installations or service break fix.
Designs, configures, tests, implements, inventory and maintains a variety of hardware, software, peripheral devices, and systems.
Monitors and ensures systems meet business and performance needs.
Technical implementation of telecommunications and network infrastructures.
Troubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems.
Responds to system emergencies as required.
Performs other duties of a similar nature or level.