Service Manager- Golf

3 weeks ago


Lenexa, United States CareerBuilder Full time

Purpose:
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
-Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
-Creates annual Service Department goals and budget, in alignment with the organizations financial and operational objectives
-Develops and executes work flow plans to ensure timely repairs are completed and customer expectations are met
-Works with other service personnel to ensure billing and warranty claims are done accurately and in a timely manner
-Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
-Reviews work orders for completeness and accuracy prior to customer billing
-Ensures all departmental tools, equipment, and vehicles are in good working order
-Responds to customers call for basic field support and troubleshooting
Desired Skills and Qualifications:
-Background with the turf industry and golf and turf equipment and/or John Deere equipment
-Ability to use standard desktop applications such as Microsoft Office and internet functions
-Ability to write and speak effectively to individuals and groups
-Familiar with John Deere and other similar product lines
-Basic understanding of financial principles relative to Service Department operations
-Ability to analyze and interpret internal reports
-Ability to work extended hours and weekends as needed
-Excellent customer service skills
-High School Diploma or equivalent experience
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources

Equal Opportunity Employer, including disabled and veterans.

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