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Strategic Account Manager Retail

2 months ago

Columbus, United States Numotion Full time

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

JOB PURPOSE:

The Strategic Account Manger plays a crucial role in maintaining, nurturing and expanding new and existing relationships with commercial business accounts, healthcare organizations and retailer partnerships, and customers which require concierge dedicated service. This role will help drive sustainment and growth of the business by achieving long-term success through effective client management. The Strategic Account Manager will have genuine excitement, professional etiquette, demonstrate business acumen and a passion for the products that SpinLife sells.

****KEY RESPONSIBILITIES:

▪ Using sales skills such as cold calling and follow through on warm leads to close new sales opportunities, while nurturing and growing existing business opportunities.
▪ Cultivate and manage relationships with commercial businesses, healthcare organizations, community partners and retailer partnerships.
▪ Understand customer’s need and provide solutions based on that need.
▪ Deliver high quality customer service, demonstrate professional etiquette and execute business acumen to build rapport and earn trust.
▪ Act as a communication link between key customers and internal teams, resolving any issues or complaints.
▪ Identify opportunities and implement solutions to improve workflow and the customer’s experience.
▪ Prepare progress reports to routinely keep leaders up to date, while demonstrating value to the role of Strategic Account Manager. Progress reports such as productivity related metrics as well as but not limited to revenue generating financial accomplishments.
▪ Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
▪ Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
▪ Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
▪ The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE :

▪ Bachelor’s degree in related field or an equivalent combination of education and directly relevant experience may be considered.
▪ Minimum of three (3) to five (5) years’ experience with sales/customer service activities.
▪ Knowledge of mobility and accessibility equipment and products.
▪ Solid presentation skills,

PREFERRED COMPETENCIES AND QUALIFICATIONS :

§ Strong interpersonal skills and problem resolution abilities.

§ Understand ecommerce marketing strategies and or marketing collateral complimenting business development

§ Proven ability to act as a “change agent” or “change embracer” within a rapidly changing environment.

PHYSICAL WORK REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

§ Frequent use of hands, wrists, fingers associated with using computer equipment.

§ Prolonged periods of time working at a desk and/or on a computer.

§ Occasionally move and reach with arms and hands.

§ Occasional travel may be necessary based on business needs.

§ Ability to lift/move up to 50 pounds.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Required Skills

Required Experience