Call Center Customer Support Specialist

4 weeks ago

Fishers, United States Crew Carwash Full time
Get on the CREW Are you searching for the BEST JOB EVER? Ask anyone, Crew Carwash is famous for our people and how we treat each other If you want to join a team with amazing benefits and the best coworkers in Indiana, apply today Check us out

We are honored to be a Glassdoor's Best Place to Work Recipient for 2024, our 5th year in a row

Crew Carwash Honored as One of the Best Places to Work in 2024, a Glassdoor Employees' Choice Award Winner - Crew Carwash (click the link to read the news)

The Customer Support Specialist will provide outstanding customer service to both our internal and external customers by efficiently supporting Crew Carwash’s key customer loyalty programs and processing customer comments and feedback, while working out of our corporate office in Fishers, IN. This position is a fast-paced, high volume role that offers an outstanding opportunity to gain entry into the Crew Carwash Operations team. This person will maintain a positive attitude while fielding in bound calls, handling any issues related to customer service and support overall account maintenance. Primary Responsibilities The following responsibilities outline critical aspects of the Customer Support Specialist.
  • Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
  • Research and resolve customer issues and follow up when necessary and appropriate
  • Fulfill requests for information and maintain account changes
  • Process customer comments and feedback
    • Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director
  • Perform data entry and database maintenance functions
  • Set-up and administration of Crew’s Fleet Program
  • Administration of Crew’s Fundraising Program
    • Handle phone and email inquiries
    • Process incoming applications & qualify organizations non-profit status
    • Preparing fundraiser contract & ordering of fundraiser tickets
    • Prepare online fundraisers & request check for proceeds earned
  • Process and ship Book & Gift Card orders placed on website daily
  • Help with Front Desk/Receptionist coverage
  • Greet guests & answering main phone line
  • Sort mail, process Corporate & Phone Book/Ticket orders
What do we need from you?
  • Proficient use of Microsoft Office products (particularly Excel)
  • Outstanding communication skills
  • Strong desire to give exemplary service to Crew’s internal & external customer
What Can We Offer You? (get ready because it is a lot)· · Group health, dental and vision plan · Education assistance (up to $3,500/year) - Good for undergraduate or graduate study · Student Loan Payback Program (Up to $1,200/year) · 401(k) with company match · PTO - Paid time off plan + 6 paid holidays/year · Very structured, formal training at all levels · A uniquely fun and rewarding work environment. · Fun & healthy culture · FREE carwashes, naturally · Fantastic Tuition Reimbursement and Student Loan Pay Off Program · Competitive compensation based on experience · Incredible training · Growth potential · Employee recognition and appreciation events A position at Crew Carwash is more than just a job, it's a great opportunity for people of all ages and backgrounds.
Your gender, how you pray, your skin color, your hometown, who you love, your disabilities and your age ARE ALL WELCOME here. At CREW Carwash, Crew is our FIRST name and we want you ON THE CREW All we require is excellence and a dedication to customers and team members EOE/DFWP/ADA Sounds too good to be true right? Well, you will never know if you don’t apply We simply can’t wait to meet you and for you to find out what you’re missing in a career. Our recruiting team is ready to share the Crew Culture with you

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