Collections Specialist
3 weeks ago
Job Function/Purpose
Default Servicing is responsible for monitoring and tracking all assigned real estate secured consumer and mortgage accounts that are delinquent or in default as it relates to Collections, Loss Mitigation, Foreclosure, Bankruptcy, Eviction, Claims, and REO. The individual in this role must be able to detect and prevent any potential delays and make sound judgments on behalf of the bank, our investors and insurers according to their guidelines in order to avoid significant customer and/or collateral impact, potential monetary loss, potential regulatory and/or audit findings and complete all key tasks accurately and in a timely manner.
Qualifications
- Business Degree or commensurate experience preferred. High School diploma or GED required.
- Experience/training in consumer/mortgage default servicing preferred.
- Prior collection experience preferred.
- Knowledge of Sagent LoanServ servicing system helpful.
- Strong time-management skills, ability to prioritize tasks, and coordinate multiple and changing priorities.
- Must have excellent telephone, written, and verbal communication skills and demonstrate the ability to effectively communicate in a professional/personable manner.
- Strong work ethic, detail oriented and possess analytical and problem-solving skills.
- Must maintain confidentiality and professionalism with internal and external customer communications as well as related account and financial information.
- Self-motivated to succeed both individually and as part of the default servicing team.
- Working knowledge of FHLMC, FNMA, FHA, & VA default servicing advantageous.
- Ability to work independently with minimal direction.
- Promote a positive workplace supportive of company and departmental goals and objectives.
- Proficient in Microsoft Office Suite.
Principal Activities/Objectives
- Answers incoming borrower calls regarding delinquent loans.
- Places out-bound calls to delinquent accounts in compliance with regulatory requirements and investor/insurer/guarantor requirements
- Reviews system of record notes and documentation prior to placing out-bound customer calls regarding delinquent account status.
- Negotiates and develops debt repayment terms/plans to cure delinquencies.
- Compile and review all applicable data and documents to validate compliance within the collection processes and original loan file documentation.
- Supports default referrals (loss mitigation/foreclosure/bankruptcy/eviction) and adherence to investor/insurer/CFPB guidelines.
- Responds timely to all communication both verbally and written from GSE's, Attorneys, Investors/Insurers, Title Companies, and Borrowers.
- Maintains compliance with all Bank policies and procedures.
- Manages timely and accurate investor/insurer claim filings and investor billings.
- Identify, analyze, and determine the borrower's ability and desire to maintain their loan account.
- Supports strategy of maximizing all loss mitigation options with borrowers.
- Reduces risk to the Bank by adhering to all regulatory requirements, investor/insurer guidelines, and state law including but not limited to collection notices, breach letters, state specific foreclosure notices and foreclosure affidavits.
- Supports oversight and compliance of the loss mitigation process (processing, underwriting, closing) for loan workouts.
- Maintains working knowledge of regulatory requirements, and investor/insurer guidelines related to default servicing including Collections, Foreclosure, Bankruptcy, Loss Mitigation requirements, and timeframes.
- Other duties as assigned by management.
Note:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time
-
Billing and Collections Specialist
2 weeks ago
Canton, United States Complete Staffing Solutions, Inc. Full timeJob DescriptionJob DescriptionBilling and Collections SpecialistLocation: Canton, MA USAHours:Full time hoursMonday - FridayJob Duties: Collections and Billing experienceMonitor accounts to identify outstanding debtsInvestigate historical data for each debt or billFind and contact clients to ask about their overdue paymentsTake actions to encourage timely...
-
Accounting Specialist, Customer Collections
1 week ago
Canton, United States Medical Information Technology, Inc. Full timeJob Type Full-time Description Accounting Specialists, Customer Collections work with our customers to collect outstanding invoices, research issues delaying payments both in-house and directly with customers, clearly document problems, and evaluate the actions needed to gain resolutions. As a member of the Accounting team, your job would involve: Reviewing...
-
Bilingual Collections Representative
2 weeks ago
Canton, United States Reiser Full timeJob DescriptionJob DescriptionBilingual Collections Customer Service Specialist (Spanish)Canton, MACOMPANYReiser has been a leading supplier of processing and packaging equipment solutions to the food industry for more than 60 years. During that time, the company has gained recognition for its high-quality equipment, innovative engineering, and outstanding...
-
Mental Health Billing and Collections Specialist
2 weeks ago
Canton, United States Pathway Caring for Children Full timeLocation: Canton, OH Job Type: Full Time About Pathway Caring for Children: Pathway Caring for Children is a nonprofit organization based in Ohio, United States. They specialize in providing a range of services for children and families in need, including foster care, adoption, mental health services, and behavioral health treatment. The organization is...
-
Mental Health Billing and Collections Specialist
2 weeks ago
Canton, United States Pathway Caring for Children Full timeJob DescriptionJob DescriptionLocation: Canton, OHJob Type: Full TimeAbout Pathway Caring for Children: Pathway Caring for Children is a nonprofit organization based in Ohio, United States. They specialize in providing a range of services for children and families in need, including foster care, adoption, mental health services, and behavioral health...
-
Mental Health Billing and Collections Specialist
2 weeks ago
Canton, United States Pathway Caring for Children Full timeLocation: Canton, OHJob Type: Full TimeAbout Pathway Caring for Children: Pathway Caring for Children is a nonprofit organization based in Ohio, United States. They specialize in providing a range of services for children and families in need, including foster care, adoption, mental health services, and behavioral health treatment. The organization is...
-
Collections Specialist
3 weeks ago
Canton, OH, United States Dollar Bank Full timeJob Function/Purpose Default Servicing is responsible for monitoring and tracking all assigned real estate secured consumer and mortgage accounts that are delinquent or in default as it relates to Collections, Loss Mitigation, Foreclosure, Bankruptcy, Eviction, Claims, and REO. The individual in this role must be able to detect and prevent any potential...
-
Collections Specialist
3 weeks ago
Canton, OH, United States Dollar Bank Full timeJob Function/Purpose Default Servicing is responsible for monitoring and tracking all assigned real estate secured consumer and mortgage accounts that are delinquent or in default as it relates to Collections, Loss Mitigation, Foreclosure, Bankruptcy, Eviction, Claims, and REO. The individual in this role must be able to detect and prevent any potential...
-
Ipo Specialist
2 days ago
Canton, United States Computershare Full timeThis is a hybrid position primarily based in our Canton, MA office location. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. **We give you a world of...
-
Extraction Specialist
6 days ago
Canton, United States Verano Holdings Full timeJob Summary The Extraction Specialist provides on-site support to the extraction operations within a cannabis cultivation facility. As an Extraction Specialist, you are responsible for the cannabis extraction process and the manufacturing of cannabis concentrates. Extraction Specialists may be cross-trained and asked to support other departments...
-
Front Office Specialist
19 hours ago
Canton, United States Wellstar Health Systems Full timeFacility: Wellstar Medical Group Cardiovascular MedicineJob Summary: The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash...
-
Patient Financial Specialist
1 month ago
Canton, United States New England Life Care Full timeNELC is rapidly expanding the number of hospitals it serves and is participating with its hospital members in the implementation of several new population health and disease management programs for which care is provided in the home. NELC is seeking talented staff to keep pace with our growth. New England Life Care is hiring a Full Time **Patient Financial...
-
Accounts Payable Specialist
1 week ago
Canton, United States BSC Industries, Inc Full timeAccounts Payable Specialist Canton, MA **Requirements**: - High school diploma or equivalent; Degree in Accounting or related field preferred. - 2+ years of experience in accounts payable or related field. - Proficient in Microsoft Office Suite, particularly Excel and Word. - Experience with Epicor Prophet 21 is a plus but not required. - Strong attention...
-
Canton, United States Precision Castparts Corporation Full timeAccounts Receivable and Data Support Specialist Country United States of America State / County Michigan City Canton Division Fasteners Company NSS Function Finance Workplace Type On-Site Position type Full Time Opportunity ID 12600 Company Profile With more than 120 operations and approximately 20,000 employees worldwide, Precision...
-
Campus Operations Specialist
6 days ago
Canton, United States Universal Technical Institute Full timeCampus Operations Specialist Job Locations US-MI-Canton ID 2024-5631 Type Regular Overview Perform activities in support of student-facing campus accounting/operations functions. Participates with other service areas to facilitate consistent delivery of service and information. Responsible for payment transactions including billing,...
-
Campus Operations Specialist
7 days ago
Canton, Ohio, United States Universal Technical Institute Full timeCampus Operations SpecialistJob LocationsUS-MI-CantonID TypeRegularOverviewPerform activities in support of student-facing campus accounting/operations functions. Participates with other service areas to facilitate consistent delivery of service and information. Responsible for payment transactions including billing, collections and disbursements. Assist...
-
Extraction Specialist
7 days ago
Canton, United States Verano Full timeJob SummaryThe Extraction Specialist provides on-site support to the extraction operations within a cannabis cultivation facility. As an Extraction Specialist, you are responsible for the cannabis extraction process and the manufacturing of cannabis concentrates. Extraction Specialists may be cross-trained and asked to support other departments occasionally...
-
Front Office Specialist
4 hours ago
Canton, Ohio, United States Wellstar Health Systems Full timeFacility: Wellstar Medical Group Cardiovascular MedicineJob Summary: The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management,...
-
Specialist, Constructions Services
6 days ago
Canton, United States Inspire Brands Full timeThe Construction Services Specialist role will support all Inspire franchisee new and remodel store development projects. The role will provide Furniture, Fixture and Equipment Project management services support to team program leads and will report to the Sr. Manager of Construction Services located in the Boston based support center in Canton,...
-
Customer Service Account Specialist
2 weeks ago
Canton, United States Checkpoint Systems Full time**Customer Service Account Specialist** * Canton, OH, USA * Full-time **Company Description** Checkpoint Systems, a division of CCL Industries, is a global leader in merchandise availability solutions for B2B and B2C retailers, encompassing loss prevention, merchandise visibility and IoT product ecosystems that work in concert to drive profitability and...