Customer Service Rep

4 months ago

Center Grove, United States Mediacom Communications Corporation Full time
Position: Customer Sales & Service Representative I, Front Counter (Retail)

Who we are:

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.

As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team

Position Overview:

Provide a positive customer experience in a prompt and professional manner. Responsible for all sales activities and retail sales associate job duties focusing on selling Mediacom product and services. Also, includes resolving billing concerns, troubleshooting service issues, processing payments, equipment inventory and scheduling service and installation appointments. Perform direct customer support for all customers consistent with Mediacom's policies and procedures.

Company Benefits:

Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:
  • Health, vision, and dental insurance
  • Paid vacation, holidays and flex paid time off
  • 401K with generous company match
  • Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided
  • Education Enrichment up to $5,000 per year for qualified employees
  • Employee Wellness Program


Position Responsibilities:
  • Achieve all sales and retention quotas set for the department by following the established departmental policies and procedures.
  • Assist customers in the selection and purchase of products and services.
  • Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer.
  • Demonstrate a full understanding of current marketing campaigns and offerings and can communicate them clearly to customers.
  • Troubleshoot basic service issues and schedule on site service calls when necessary.
  • Must balance cash drawer daily and verify all monies received.
  • Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.
  • Regular attendance required.
  • Perform other duties as directed or required by your supervisor.
  • Other duties as assigned.



Position Requirements:
  • High school diploma or GED required; Associates degree preferred.
  • Required - 1-3 years' experience in retail and/or consumer sales.
  • Preferred - 3 plus years' customer service & cash handling/reconciliation experience.
  • Exceptional relationship-building skills.
  • Excellent communication skills.
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Effective cash handling skills.
  • Valid driver's license and satisfactory driver record may be required for some locations.
  • Must demonstrate intermediate to advanced PC skills.
  • Sales ability and willingness to meet sales goals.
  • Able to stand for long periods.
  • Occasional travel to other sites within the region.
  • Ability to work evenings, weekends and holidays and overtime as needed.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer: W hen making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

#LI-Onsite

  • Customer Service Representative

    1 month ago

    Kennedy Space Center, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a Customer Service Rep to join our team. As a Customer Service Rep, you will be responsible for providing a positive and engaging experience for our customers. Your duties will include taking customer orders, working with our technology and Point of Sales System, and maintaining the front of the store. You will also be...

  • Customer Service Rep

    4 months ago

    Grove, United States Valence Full time

    Review the MRP system to ensure customer order due dates are in line with required delivery dates Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly Provide continuous updates to customers on the status of their orders within the...

  • Food Services Rep

    1 month ago

    Grove, United States INTEGRIS Health Full time

    INTEGRIS Health Grove, Oklahomas largest not-for-profit health system has a great opportunity for a Food Services Rep in Grove, OK. In this position, youll work various shifts with our Food Services team providing exceptional care to those who have Food Service, Health, Shift, Restaurant, Healthcare, Food

  • Customer Service Rep

    3 months ago

    Grove, United States Valence Full time

    Review the MRP system to ensure customer order due dates are in line with required delivery dates Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly Provide continuous updates to customers on the status of their orders within the...

  • Customer Service Representative

    4 days ago

    Downers Grove, United States Ajilon Full time

    Ajilon - JobID: 8538CB93-13FE-46FB-8030-DEC85F88D4D8 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...

  • Customer Service Representative

    3 weeks ago

    Kennedy Space Center, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Customer Service Rep Job DescriptionWe are seeking a skilled Customer Service Rep to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a warm...

  • Customer Service Representative

    3 days ago

    Kennedy Space Center, United States Ajilon Full time

    Ajilon - JobID: 88244FA0-B862-4BE4-A7AD-D13B438E2E9C [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...

  • Guest Services Rep Part

    4 weeks ago

    Maple Grove, United States Extended Stay Full time

    Extended Stay - 12970 63rd Ave. North [Front Desk Clerk] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines;...

  • Guest Services Rep Part

    4 weeks ago

    Downers Grove, United States Extended Stay Full time

    Extended Stay - 3150 Finley Rd. [Front Desk Clerk] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines;...

  • Guest Services Rep Part

    4 weeks ago

    Downers Grove, United States Extended Stay Full time

    Extended Stay - 3150 Finley Rd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Rep Part

    4 weeks ago

    Maple Grove, United States Extended Stay Full time

    Extended Stay - 12970 63rd Ave. North [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Customer Service Rep

    3 days ago

    Oak Grove, Kentucky, United States ARGENT ENERGY Full time $17 - $29 per hour

    We are seeking an individual to join our team as a customer service representative, focusing on assisting clients with their inquiries and addressing any issues they may encounter. In this role, you will handle order processing, alterations, and elevate unresolved concerns across various communication platforms. Successful candidates must exhibit patience...

  • Business Development Rep

    3 weeks ago

    Sioux Center, United States Interstates Full time

    OverviewJoin Our Team as a Business Development Rep!Are you looking to advance your career with a leader in industrial electrical engineering, construction, and automation? We are expanding our presence and are currently seeking a Business Development Rep based in Sioux Center, Iowa.About the Role: As a Business Development Rep, you'll play a key role in...

  • Customer Service Representative

    2 weeks ago

    Pacific Grove, California, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepCompany DescriptionAt Domino\u2019s Pizza LLC, we are committed to providing excellent customer service and a welcoming environment for our guests. We are seeking a Customer Service Representative to join our team.Job DescriptionKey Responsibilities:Take in-person and phone ordersComplete transactions with guests at the...

  • Guest Services Rep Part

    4 weeks ago

    Kennedy Space Center, United States Extended Stay Full time

    Extended Stay - 216 South Goldenrod Rd [Front Desk Clerk] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines;...

  • Guest Services Rep Part

    2 weeks ago

    Kennedy Space Center, United States Extended Stay Full time

    Extended Stay - 6443 Westwood Blvd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Rep Part

    4 weeks ago

    Kennedy Space Center, United States Extended Stay Full time

    Extended Stay - 216 South Goldenrod Rd [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Patient Services Rep

    3 weeks ago

    Locust Grove, United States Ardent Health Full time

    OverviewJoin our team as a day shift, full-time, Patient Services Rep (PSR) in Locust Grove, OK. Fulfilling your purpose begins here:People First, Always. Here's how we take care of our people:Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee...

  • Customer Service Rep

    3 weeks ago

    Garden Grove, United States Valence Full time

    Job Overview Reports to: Customer Service Supervisor Location: Garden Grove, CA Type: Full-Time Schedule: 1st Shift (6am-2:30pm) Job Summary: Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules. Review the MRP system to ensure customer order due dates are in line with required delivery...

  • Patient Services Rep

    3 weeks ago

    Locust Grove, United States Ardent Health Full time

    OverviewJoin our team as a day shift , full-time , Patient Services Rep (PSR) in Locust Grove, OK. Fulfilling your purpose begins here: People First, Always. Here's how we take care of our people: Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match,...