At Your Service Agent
5 months ago
Job Number 24080802
Job Category Rooms & Guest Services Operations
Location Sheraton Kauai Resort, 2440 Hoonani Road, Koloa, Hawaii, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $24.34 to $30.43 per hour.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
At Your Service Agent
2 weeks ago
Koloa, United States Marriott International, Inc Full timeAdditional Information Pay: $24.34 - $30.43/hourJob Number 24181908Job Category Rooms & Guest Services OperationsLocation Sheraton Kauai Resort, 2440 Hoonani Road, Koloa, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests,...
-
At Your Service Agent
2 months ago
Koloa, United States Marriott International, Inc Full timeAdditional Information Pay: $24.34-$30.43/hourJob Number 24151844Job Category Rooms & Guest Services OperationsLocation Sheraton Kauai Resort, 2440 Hoonani Road, Koloa, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests, questions,...
-
At Your Service Agent
2 weeks ago
Koloa, United States Marriott International, Inc Full timeAdditional Information Pay: $24.34 - $30.43/hourJob Number 24181908Job Category Rooms & Guest Services OperationsLocation Sheraton Kauai Resort, 2440 Hoonani Road, Koloa, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests,...
-
At Your Service Agent
2 weeks ago
Koloa, United States Marriott International, Inc Full timeAdditional InformationPay: $24.34 - $30.43/hourJob Number24181908Job CategoryRooms & Guest Services OperationsLocationSheraton Kauai Resort, 2440 Hoonani Road, Koloa, Hawaii, United States, 96756VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns...
-
At Your Service Agent
7 days ago
Koloa, United States Marriott International, Inc Full timeAdditional InformationPay: $24.34 - $30.43/hourJob Number24181908Job CategoryRooms & Guest Services OperationsLocationSheraton Kauai Resort, 2440 Hoonani Road, Koloa, Hawaii, United States, 96756VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns...
-
At Your Service Agent
7 days ago
Koloa, United States Marriott International, Inc Full timeAdditional InformationPay: $24.34 - $30.43/hourJob Number24181908Job CategoryRooms & Guest Services OperationsLocationSheraton Kauai Resort, 2440 Hoonani Road, Koloa, Hawaii, United States, 96756VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns...
-
At Your Service Agent
1 week ago
Koloa, United States Marriott International, Inc Full timeAdditional InformationPay: $24.34 - $30.43/hourJob Number24181908Job CategoryRooms & Guest Services OperationsLocationSheraton Kauai Resort, 2440 Hoonani Road, Koloa, Hawaii, United States, 96756VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns...
-
At Your Service Agent
1 week ago
Koloa, United States Marriott International, Inc Full timeAdditional InformationPay: $24.34 - $30.43/hourJob Number24181908Job CategoryRooms & Guest Services OperationsLocationSheraton Kauai Resort, 2440 Hoonani Road, Koloa, Hawaii, United States, 96756VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns...
-
At Your Service Agent
10 hours ago
Koloa, United States Marriott International, Inc Full timeAdditional InformationPay: $24.34 - $30.43/hourJob Number24181908Job CategoryRooms & Guest Services OperationsLocationSheraton Kauai Resort, 2440 Hoonani Road, Koloa, Hawaii, United States, 96756VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns...
-
At Your Service Agent
2 weeks ago
Koloa, United States Marriott International, Inc Full timeAdditional InformationPay: $24.34 - $30.43/hourJob Number24181908Job CategoryRooms & Guest Services OperationsLocationSheraton Kauai Resort, 2440 Hoonani Road, Koloa, Hawaii, United States, 96756VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns...
-
At Your Service Representative
2 weeks ago
Koloa, Hawaii, United States Marriott International, Inc Full timeJob SummaryWe are seeking a highly skilled and customer-focused At Your Service Agent to join our team at the Sheraton Kauai Resort. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, responding to their requests and concerns, and ensuring their stay with us is memorable and enjoyable.Key...
-
At Your Service Agent
2 weeks ago
Koloa, HI, United States Marriott International, Inc Full timeAdditional Information Pay: $24.34 - $30.43/hour Job Number 24181908 Job Category Rooms & Guest Services Operations Location Sheraton Kauai Resort, 2440 Hoonani Road, Koloa, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Answer, record, and process all...
-
At Your Service Agent
2 weeks ago
Koloa, HI, United States Marriott International, Inc Full timeAdditional Information Pay: $24.34 - $30.43/hour Job Number 24181908 Job Category Rooms & Guest Services Operations Location Sheraton Kauai Resort, 2440 Hoonani Road, Koloa, Hawaii, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY - Answer, record, and process all guest requests,...
-
At Your Service Agent
2 weeks ago
Koloa, HI, United States Marriott International, Inc Full timeAdditional Information Pay: $24.34 - $30.43/hourJob Number 24181908Job Category Rooms & Guest Services OperationsLocation Sheraton Kauai Resort, 2440 Hoonani Road, Koloa, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests,...
-
At Your Service Agent
2 weeks ago
Koloa, HI, United States Marriott International, Inc Full timeAdditional InformationPay: $24.34 - $30.43/hourJob Number24181908Job CategoryRooms & Guest Services OperationsLocationSheraton Kauai Resort, 2440 Hoonani Road, Koloa, Hawaii, United States, 96756VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns...
-
Customer Service Representative
1 week ago
Koloa, Hawaii, United States Hilton Grand Vacations Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Grand Vacations. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our members, owners, and guests.Key ResponsibilitiesCheck in and check out guests, making room reservations...
-
Front Desk Agent
4 months ago
Koloa, United States Hilton Grand Vacations Full timeAs the Front Desk Agent, you will be responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency. Here's why you'll love it here! We offer an excellent benefits package to our full-time Team Members that include: Salary: $24.48 per hour ...
-
Golf Outside Services Representative
3 weeks ago
Koloa, Hawaii, United States The Club at Kukuiula Full timeJob Title: Golf Outside ServicesWe are seeking a highly skilled and enthusiastic Golf Outside Services professional to join our team at The Club at Kukui'ula. As a Golf Outside Services representative, you will be responsible for providing exceptional customer service to our members and guests, ensuring a seamless and enjoyable experience on the golf...
-
Airport Ramp Agent
2 months ago
Koloa, United States Unifi Full timeGeneral information Job Title Airport Ramp Agent (American) - LIH RR Date Monday, September 9, 2024 State Hawaii City Lihue Base Pay Rate: $ 18.00 Full/Part Time Part Time Part Time Days Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift ...
-
Golf Services Attendant
5 days ago
Koloa, Hawaii, United States The Club at Kukuiula Full timeJob SummaryThe Club at Kukui`ula seeks a Golf Outside Services professional to provide exceptional customer service and support to our members and guests. This role involves warmly greeting and receiving guests at the golf course, preparing golf carts, and organizing the Practice Facility.Key Responsibilities:Greet and welcome members and guestsStage and...