Global Client Service Senior Manager

2 months ago

Boston, United States Boston Consulting Group Full time
WHAT YOU'LL DO

Your role is to strengthen BCG’s capabilities in client relationships, sales operations, Proposal Excellence, CCO agenda, GTM and account management. You will do this through strategic thinking, developing new offerings (tools, programs, processes) and scaling them in the organisation. You are a strong strategic thought-partner, change expert, a tested team leader, and experienced program manager.

You will offer strategic thought partnership and execution in the following areas: 1) Relationship Excellence, 2) Role of the CCO, 3) Account management, 4) Proposal Excellence 5) Commercial Learning & Development for the Consulting Team, 6) special projects and 7) BAU activities. You will do this while collaborating with senior stakeholders in Regional/System and Practice Area leadership, regional Client Teams, People Team, L&D, Finance, and Marketing. Day-to-day activities will be spread primarily across the following areas:

Support in strategic agenda setting

  • Be valued thought partner to leadership team to set the overall strategic agenda

  • Help orchestrate and drive senior stakeholder engagement with global and regional leadership within and outside the Client Team

Agenda execution and change management

  • Capture and develop offerings (thought leadership, tools, processes, programs, communication) across regions and account teams

  • Work with key BCG functions (e.g., People Team), Practice Areas and Client Team regional directors / managers to get their input and provide support to execute the agenda

  • Help support the change agenda and execution of initiatives within local systems, regions and PAs, Chief of Staff team

  • Monitor and track progress


YOU'RE GOOD AT

  • Core (BCG) consulting skill set, incl. hypothesis-driven thinking, problem solving, quantitative analysis, financial modelling, storyboarding, etc.

  • Strong conceptual skills and the ability to package complex topics

  • Proven success in managing change in a global, complex, matrix organization

  • Proven ability to be credible thought partner with BCG Managing Directors & Partners

  • Understanding of the BCG partnership and BCG's business

  • Proven ability to collaborate with teams virtually

  • Ability to build relationships and influence at senior levels of the organisation; credible and mature

  • Excellent verbal communication and listening skills

  • Self-starter and ability to work independently and in teams; displays consideration and respect for others and puts team success ahead of personal opinion

  • Ability to juggle multiple projects, deadlines and competing priorities

  • Persistent in reaching key objectives, but tactful, patient and flexible to make progress

  • Ability to perform successfully in a fast-paced, global, intellectually intense, service-oriented environment


YOU BRING (EXPERIENCE & QUALIFICATIONS)

  • MBA and bachelor's degree or equivalent in business or engineering field

  • Minimum 6+ years’ experience with a strong preference for most of this in consulting; BCG consulting experience strongly preferred

  • Proven project and program management experience

  • Strong skills in Windows Office (in particular, PowerPoint and Excel)

  • Fluent in English (both written and verbal)


YOU'LL WORK WITH
The Client Team is organised as a matrix driving innovations and change across all regions and practice areas. Innovation and orchestration occur at the global level with further innovation, customization and execution delivered by the regions. The Chief Client Officer is embedded in BCG’s Executive & Operating Committees.

  • Global Client Service Senior Manager

    2 weeks ago

    Boston, United States Boston Consulting Group Full time

    WHAT YOU'LL DO Your role is to strengthen BCG’s capabilities in client relationships, sales operations, Proposal Excellence, CCO agenda, GTM and account management. You will do this through strategic thinking, developing new offerings (tools, programs, processes) and scaling them in the organisation. You are a strong strategic thought-partner, change...

  • Global Client Service Senior Manager

    2 weeks ago

    Boston, United States Boston Consulting Group Full time

    WHAT YOU'LL DO Your role is to strengthen BCG’s capabilities in client relationships, sales operations, Proposal Excellence, CCO agenda, GTM and account management. You will do this through strategic thinking, developing new offerings (tools, programs, processes) and scaling them in the organisation. You are a strong strategic thought-partner, change...

  • Global Client Service Senior Manager

    2 weeks ago

    Boston, United States Boston Consulting Group Full time

    WHAT YOU'LL DOYour role is to strengthen BCG’s capabilities in client relationships, sales operations, Proposal Excellence, CCO agenda, GTM and account management. You will do this through strategic thinking, developing new offerings (tools, programs, processes) and scaling them in the organisation. You are a strong strategic thought-partner, change...

  • Senior Client Service Manager

    4 weeks ago

    Boston, Massachusetts, United States Boston Consulting Group Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Client Service Manager to join our team at Boston Consulting Group. As a key member of our Client Team, you will play a critical role in strengthening our capabilities in client relationships, sales operations, and account management.Key ResponsibilitiesDevelop and execute strategic plans...

  • Global Client Director

    3 weeks ago

    Boston, Massachusetts, United States Gartner Full time

    This role is responsible for developing and executing strategic plans to drive growth and revenue for global clients. The ideal candidate will have a proven track record of success in consultative sales, with a strong understanding of large client business strategies and the ability to translate these into actionable opportunities.Key...

  • Client Operations Services Manager

    3 weeks ago

    Boston, Massachusetts, United States Ropes & Gray Full time

    Job SummaryRopes & Gray is a leading global law firm seeking a skilled Client Operations Services Manager to join our team. This role is responsible for providing guidance on matter management best practices and tools to lawyers, clients, and support staff, ensuring that client relationships are supported and matters are executed efficiently.Key...

  • Tax Senior Manager

    3 weeks ago

    Boston, Massachusetts, United States EisnerAmper Full time

    About the Role:EisnerAmper is seeking a Tax Senior Manager to join our Private Client Services (PCS) team. As a key member of our team, you will be responsible for managing, planning, supervising, and leading multiple engagements, including consulting, compliance, and planning services.You will consult with the engagement team to promote new ideas and...

  • Senior Client Service Associate

    2 weeks ago

    Boston, United States Atlantic Group Full time

    The Atlantic Group has partnered with a global investment firm in Boston looking to hire a talented Senior Client Service Associate to join their investment team! Job Summary: The Senior Client Service Associate will be responsible for coordinating operations for a range of clients, serving as a primary point of contact for the Investment Teams, and...

  • Senior Client Service Associate

    2 months ago

    Boston, United States Atlantic Group Full time

    The Atlantic Group has partnered with a global investment firm in Boston looking to hire a talented Senior Client Service Associate to join their investment team! Job Summary: The Senior Client Service Associate will be responsible for coordinating operations for a range of clients, serving as a primary point of contact for the Investment Teams, and...

  • Client Service Healthcare Associate

    3 weeks ago

    Boston, Massachusetts, United States Guidepoint Global Full time

    OverviewGuidepoint Global is a leading research enablement platform that empowers clients to make informed decisions. Our innovative technology and expert network help clients navigate complex information and turn answers into action.Job SummaryWe are seeking a highly motivated and detail-oriented Associate to join our Client Service team. As an Associate,...

  • Senior Client Service Associate

    2 months ago

    boston, United States Atlantic Group Full time

    The Atlantic Group has partnered with a global investment firm in Boston looking to hire a talented Senior Client Service Associate to join their investment team!Job Summary:The Senior Client Service Associate will be responsible for coordinating operations for a range of clients, serving as a primary point of contact for the Investment Teams, and...

  • Senior Client Service Associate

    3 months ago

    Boston, United States Atlantic Group Full time

    The Atlantic Group has partnered with a global investment firm in Boston looking to hire a talented Senior Client Service Associate to join their investment team!Job Summary:The Senior Client Service Associate will be responsible for coordinating operations for a range of clients, serving as a primary point of contact for the Investment Teams, and...

  • Senior Client Service Associate

    2 weeks ago

    Boston, United States Atlantic Group Full time

    The Atlantic Group has partnered with a global investment firm in Boston looking to hire a talented Senior Client Service Associate to join their investment team!Job Summary:The Senior Client Service Associate will be responsible for coordinating operations for a range of clients, serving as a primary point of contact for the Investment Teams, and...

  • Senior Client Service Associate

    2 weeks ago

    boston, United States Atlantic Group Full time

    The Atlantic Group has partnered with a global investment firm in Boston looking to hire a talented Senior Client Service Associate to join their investment team!Job Summary:The Senior Client Service Associate will be responsible for coordinating operations for a range of clients, serving as a primary point of contact for the Investment Teams, and...

  • Global CX Strategy Senior Manager

    4 days ago

    Boston, United States Boston Consulting Group Full time

    Locations: Boston | LondonWho We AreBCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where...

  • Global CX Strategy Senior Manager

    3 days ago

    Boston, United States Boston Consulting Group Full time

    Locations: Boston | LondonWho We AreBCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where...

  • Global CX Strategy Senior Manager

    3 days ago

    Boston, United States Boston Consulting Group Full time

    Locations: Boston | LondonWho We AreBCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where...

  • Global CX Strategy Senior Manager

    2 days ago

    Boston, United States Boston Consulting Group Full time

    Locations : Boston | London Who We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and...

  • Senior Microbiology Laboratory Manager

    3 weeks ago

    Boston, Massachusetts, United States NASC GLOBAL Full time

    Job Title: Senior Microbiology Laboratory ManagerJob Summary:NASC GLOBAL is seeking an experienced Senior Microbiology Laboratory Manager to lead our client's laboratory team. As a key member of the laboratory leadership team, you will be responsible for managing and leading a sub-specialty section of the laboratory, including but not limited to one of the...

  • Manager, Relationship Management, Global Fund Services

    3 weeks ago

    Boston, United States Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...