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Senior Product Manager, In-App. Commerce

2 months ago

Feasterville, United States Comcast Corporation Full time
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms, we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. The Connected Living team is driving a key transformation at Comcast - to make the Xfinity app the way our 30 million+ customers interact with Xfinity. The Xfinity app is the digital destination for our customers to enjoy the power of our products and experience effortless service and support. The Connected Living team develops and manages the Xfinity app as part of our mission to deliver a powerful and simple connectivity experience. The Senior Product Manager, In-app Commerce will report to the Director, In-app Commerce and deliver key Xfinity app Commerce experiences that enable customers to seamlessly grow their relationship with Xfinity.

Job Description

Core Responsibilities

  • Collaborate across the organization with Product, Technology, Experience Design, Marketing and more to define the Xfinity app commerce customer experience strategy and complete product discovery (e.g., use cases, learn and buy journeys, MVP considerations, risk mitigation, etc.).

  • Support and deliver the Xfinity app commerce customer experience strategy to drive increased revenue across product lines – with special focus on Xfinity Mobile commerce.

  • Help define and develop the roadmap of Xfinity app commerce capabilities and enhancements that improve the end-to-end customer journey.

  • Translate Xfinity app commerce product roadmap into well-defined features, user stories, and product requirements.

  • Partner across teams to ensure the customer journey from marketing entry point to product discovery to buy-flow confirmation is seamless.

  • Implement experimentation strategies, from hypothesis to results, to drive increased conversion through the Xfinity app commerce experience.

  • Provide support and leadership to product and technology teams aligned with building the Xfinity app commerce customer experience – inclusive of maintaining and prioritizing the product backlog to achieve intended goals.

  • Collaborate across Connected Living to deliver contextual and personalized commerce entry points throughout the Xfinity app.

  • Be accountable for executing across the product lifecycle – product discovery, definition, delivery, and optimization.

  • Lead a data driven approach to your products, defining KPIs upfront, assisting with sales reporting, and continually optimizing the Xfinity in-app commerce experience against sales targets and KPIs.

  • Operate effectively in agile development environment, with the flexibility to adapt to and customize development methodologies.

Preferred Qualifications:

  • Bachelor’s degree, preferably Marketing or Business

  • Track record of success leading high-impact products across the entire lifecycle

  • At least 5 years of digital commerce experience

  • Experience in Product Management – ideally in a mobile app environment; a blend of design and/or engineering experience is also a plus.

  • Familiarity with marketing and eCommerce strategies and best practices

  • Strong analytical skills to bring a data-driven approach to product management

  • Demonstrable experience in collaborating across the organization to deliver together on major projects

  • Excellent communication skills to articulate complex ideas clearly and effectively to both technical and non-technical stakeholders

  • Experienced practitioner of Agile software development

  • Experience working on new product initiatives that require integration across multiple technology platforms

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.



Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +