HVAC TB Cust Resource Coord

2 months ago

Sioux Falls, United States Johnson Controls International Full time

Job DescriptionUnleash your potential with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away

Here's what we have to offer

  • Competitive pay.
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
  • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.

What you will do
Under direct supervision of the Pod Team Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How you will do it

  • Receives customer requests for unscheduled or scheduled service.
  • Coordinates labor scheduling to align technician to the appropriate customer and service need.
  • Communicates the action plan and services to be provided directly to the customer.
    Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
  • Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
  • Debrief activities daily
  • Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
  • Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
  • Scheduled Service Visits – on time
  • Parts ordering/PO creation support
  • Start-up support
  • Customer PO confirmation
  • WIP Management
  • Auto SR quotes
  • Reconcile exceptions (SIR and AP)
  • Attend weekly planning/scheduling meeting
  • Service + rewards
  • Assist with monitoring of time and expense reporting submission
  • Review and correct unassociated time for timesheets for technicians
  • Other duties and administrative activities as assigned.

What we look for

Required

  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
  • Able to prioritize work activities based upon financial impact to desired business goals.
  • Able to influence diverse teams to accomplish tasks/goals.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

  • HVAC TB Cust Resource Coord

    1 week ago

    Sioux Falls, United States Johnson Controls International Full time

    Job DescriptionJob DescriptionBe part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a...

  • HVAC TB Cust Resource Coord

    3 weeks ago

    Sioux Falls, United States Johnson Controls International Full time

    Job DescriptionUnleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our...

  • HVAC TB Cust Resource Coord

    1 month ago

    Sioux Falls, United States Johnson Controls International Full time

    Job DescriptionUnleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our...

  • HVAC TB Cust Resource Coord

    2 months ago

    Sioux Falls, United States Johnson Controls International Full time

    Job DescriptionJob DescriptionUnleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries...

  • HVAC TB Controls Tech

    2 weeks ago

    Sioux Falls, United States Johnson Controls International Full time

    Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed.  We are committed to make a difference. What we offer: Competitive...

  • HVAC TB Controls Tech

    3 months ago

    Sioux Falls, United States Johnson Controls International Full time

    Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. What we...

  • HVAC TB Mechanic Apprentice

    3 months ago

    Sioux Falls, United States Johnson Controls Full time

    What you will do Apprentices shall perform all pneumatic control systems and mechanical equipment service and all other work coming under the labor agreement assigned by the Employer, limited only by their capabilities as determined by the Employer, at the respective apprentice rate of pay, and shall perform all assigned work under the direction of the...

  • HVAC TB Mechanic Apprentice

    2 months ago

    Sioux Falls, United States Johnson Controls International Full time

    Job DescriptionWhat you will do  Apprentices shall perform all pneumatic control systems and mechanical equipment service and all other work coming under the labor agreement assigned by the Employer, limited only by their capabilities as determined by the Employer, at the respective apprentice rate of pay, and shall perform all assigned work under the...

  • HVAC TB Mechanic Apprentice

    3 months ago

    Sioux Falls, United States Johnson Controls International Full time

    What you will do  Apprentices shall perform all pneumatic control systems and mechanical equipment service and all other work coming under the labor agreement assigned by the Employer, limited only by their capabilities as determined by the Employer, at the respective apprentice rate of pay, and shall perform all assigned work under the direction of the...

  • HVAC TB Mechanic Apprentice

    1 month ago

    Sioux Falls, United States Johnson Controls International Full time

    What you will do  Apprentices shall perform all pneumatic control systems and mechanical equipment service and all other work coming under the labor agreement assigned by the Employer, limited only by their capabilities as determined by the Employer, at the respective apprentice rate of pay, and shall perform all assigned work under the direction of the...

  • HVAC TB Mechanic Apprentice

    3 months ago

    Sioux Falls, United States Johnson Controls International Full time

    What you will do Apprentices shall perform all pneumatic control systems and mechanical equipment service and all other work coming under the labor agreement assigned by the Employer, limited only by their capabilities as determined by the Employer, at the respective apprentice rate of pay, and shall perform all assigned work under the direction of the...

  • HVAC Technician

    1 day ago

    Sioux Falls, South Dakota, United States Kevin's Plumbing and Heating Full time

    Job OverviewKevin's Plumbing and Heating is seeking a skilled HVAC Technician to join our team in Minot, North Dakota.Key Responsibilities:Inspect and diagnose HVAC systems to ensure safety and effectivenessInstall, maintain, and repair ventilation, air conditioning systems, and equipmentDiagnose electrical and mechanical defects in HVAC systemsClean,...

  • Lead HVAC Project Supervisor

    1 week ago

    Sioux Falls, South Dakota, United States Jobot Full time

    HVAC Project Manager OpportunityJobot is a reputable Mechanical Contractor seeking a skilled HVAC Project Manager to enhance our team. We invite candidates with a minimum of 4 years of project management experience in the HVAC sector to consider this role.About Jobot:We provide a competitive compensation package, comprehensive benefits, and avenues for...

  • HVAC Project Management Specialist

    2 weeks ago

    Sioux Falls, South Dakota, United States Jobot Full time

    HVAC Project Manager OpportunityJobot is a reputable Mechanical Contractor seeking a skilled HVAC Project Manager to enhance our team. We value candidates with a minimum of 4 years of project management experience in the HVAC sector.About Our Company:We provide a competitive compensation package, comprehensive benefits, and pathways for professional...

  • HVAC Project Operations Manager

    1 week ago

    Sioux Falls, South Dakota, United States Jobot Full time

    HVAC Project Manager OpportunityJobot is a reputable Mechanical Contractor seeking a skilled HVAC Project Manager to enhance our team. Candidates should possess a minimum of 4 years of experience in managing projects within the HVAC sector.About Our Company:We provide a competitive compensation package, comprehensive benefits, and avenues for professional...

  • HVAC Project Coordinator

    2 weeks ago

    Sioux Falls, South Dakota, United States Jobot Full time

    Attractive Compensation and Benefits, Opportunities for AdvancementThis position is facilitated by: JobotAbout the Company:A reputable Mechanical Contractor is in search of an HVAC Project Manager. Candidates should possess over 4 years of experience in the HVAC sector, focusing on Project Management or Estimation roles.Benefits of Working Here:Competitive...

  • HVAC Project Coordinator

    2 weeks ago

    Sioux Falls, South Dakota, United States Jobot Full time

    Attractive Compensation Package, Comprehensive Benefits, Professional Development OpportunitiesThis position is hosted by: JobotAbout the Company:A reputable Mechanical Contractor is in search of an HVAC Project Manager to enhance their workforce. Candidates with over 4 years of experience in the HVAC sector, particularly in Project Management or Estimating...

  • HVAC Project Coordinator

    2 weeks ago

    Sioux Falls, South Dakota, United States Jobot Full time

    Attractive Compensation and Benefits, Opportunities for AdvancementThis position is facilitated by: JobotAbout the Company:A reputable Mechanical Contractor is in search of an HVAC Project Manager to enhance their workforce. Candidates with over 4 years of experience in the HVAC sector, particularly in Project Management or Estimating roles, are encouraged...

  • HVAC Project Manager

    1 week ago

    Sioux Falls, United States Jobot Full time

    Strong Compensation Package, Excellent Benefits, Career GrowthThis Jobot Job is hosted by: Josh StricklandAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.A bit about us:Well-established Mechanical Contractor seeking an HVAC Project Manager to join their team. If you have 4+ years of experience within the HVAC...

  • HVAC Project Manager

    2 months ago

    Sioux Falls, United States Jobot Full time

    Strong Compensation Package, Excellent Benefits, Career GrowthThis Jobot Job is hosted by: Josh StricklandAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.A bit about us:Well-established Mechanical Contractor seeking an HVAC Project Manager to join their team. If you have 4+ years of experience within the HVAC...