Service Representative

1 month ago

Thousand Oaks, United States Kaiser Permanente Full time
Job Summary:

Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.



Essential Responsibilities:

Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.


Customer Service (Greeting, navigating, instructing/educating)



Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.
Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.
Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.
Provides patient information to family members, following established patient confidentiality guidelines.
Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.
Demonstrates flexibility when addressing various member issues and needs related to operations and member services.
Follows KP Service Standards.


General Job Functions:



Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol.
Ensures current schedules are accurate, makes authorized changes as appropriate.
Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate.
Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.
Answers calls and relays messages to staff.
Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.
Provides patient instructions as appropriate.
Performs related clerical duties as required, such as direct booking, copying, etc.
Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.
Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.
May assist in orienting new employees.
Maintains courteous relations with patients and staff.
Follows Labor Management Principals.
May perform other duties as required.

Cash Handling




Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures.



Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas.

Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe.

Additional duties for Service Representatives in Optical Services to include:



Coordinates eyewear for delivery to patient.

Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics

Assists with inventory control procedures

Additional duties for Service Representative in Laboratory to include:



Explains proper

  • Healthcare Services Representative

    2 weeks ago

    Thousand Oaks, California, United States Always Best Care Senior Service Full time

    About the Job:The Healthcare Services Representative will be responsible for promoting Always Best Care's in-home care services and assisted living placement to local healthcare providers, businesses, and community organizations. This role requires strong communication skills, a passion for building relationships, and a commitment to delivering exceptional...

  • Customer Service Representative

    2 days ago

    Thousand Oaks, California, United States Lowe's Full time

    Lowe's is seeking a Customer Service Representative to join our team. In this role, you will be the face of our company, providing exceptional customer service and helping customers find what they need. You will also be responsible for answering questions, processing transactions, and resolving customer complaints.The estimated salary for this position is...

  • Customer Service Representative

    2 days ago

    Thousand Oaks, California, United States Lowe's Full time

    Lowe's is seeking a Customer Service Representative to provide exceptional customer service and assist customers with their needs. This role involves responding to customer inquiries, resolving issues, and promoting sales.About the RoleThe Customer Service Representative will be responsible for responding to customer inquiries, resolving issues, and...

  • Customer Service Representative

    2 days ago

    Thousand Oaks, California, United States Massage Envy Full time

    Role OverviewWe are seeking a highly motivated and friendly individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.CompensationThe estimated salary for this position is $16-19/hour plus monthly...

  • Customer Service Representative

    3 days ago

    Thousand Oaks, California, United States O'Gara Coach Company Full time

    Job Title: Customer Service RepresentativeAt O'Gara Coach Company, we are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. Estimated Salary: $45,000 - $55,000 per yearJob Description:We are looking for an individual who can provide exceptional customer service, handle cash transactions accurately, and maintain...

  • Customer Service Representative

    4 weeks ago

    Thousand Oaks, California, United States Talbots Full time

    Talbots is seeking a highly motivated Customer Service Representative to join our team as a Retail Sales Associate. As a key part-time member of our sales floor team, you will be responsible for providing exceptional customer service and driving sales growth.We are looking for someone who is passionate about delivering outstanding customer experiences and...

  • Customer Service Representative

    3 days ago

    Thousand Oaks, California, United States la esquina mexican grill Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at La Esquina Mexican Grill. As a key member of our staff, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and safe work environment.The ideal candidate will have excellent communication skills, be able to...

  • Service Desk Representative

    3 days ago

    Thousand Oaks, California, United States O'Gara Coach Company Full time

    **Job Summary:We are seeking an experienced Service Desk Representative to join our team at O'Gara Coach Company. The successful candidate will provide exceptional customer service, resolve customer complaints, and maintain accurate records of customer interactions.**Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service and Sales Representative

    4 days ago

    Thousand Oaks, California, United States Vitavet Labs Inc Full time

    Job Title:Customer Service and Sales RepresentativeAbout the Job:Vitavet Labs Inc is seeking a motivated and customer-focused Customer Service and Sales Representative to join our Inbound, Direct to Consumer team. This role involves handling an average of 40-60 inbound calls a day, developing rapport with customers, and applying knowledge of our products to...

  • Patient Service Representative

    7 months ago

    Thousand Oaks, United States US Derm Support Roles Full time

    Overview Come join our team! We have an immediate need for a Patient Service Representative in our Thousand Oaks, CA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Summary The Patient Service Representative is responsible for the patient check-in...

  • Senior Sales Representative

    2 days ago

    Thousand Oaks, California, United States Always Best Care Senior Service Full time

    About the RoleWe are seeking an experienced Senior Sales Representative to join our team at Always Best Care Senior Service. In this role, you will be responsible for developing new business and generating sales in your designated territory.Key Responsibilities:Establish and maintain relationships with local healthcare professionals and businessesGenerate...

  • Customer Service Representative

    2 weeks ago

    Thousand Oaks, California, United States Kroger Full time

    Job Summary: As a customer service representative at Ralphs, you will be responsible for providing exceptional customer service and support to our customers. About Us: Based in California, Ralphs merged with The Kroger Company in 1998. Today, we're proudly serving Ralphs customers in over 180 stores throughout the state. We take pride in bringing diverse...

  • Customer Service Representative

    4 weeks ago

    Thousand Oaks, California, United States Oaks Property Management Full time

    Oaks Property Management is a dynamic and growing company seeking a highly motivated Customer Service Representative to join our team in Thousand Oaks. This role involves providing exceptional service to residents and prospective residents, ensuring a seamless experience from initial contact to move-in.Key Responsibilities:Tour apartments with potential...

  • Cashier and Customer Service Representative

    2 weeks ago

    Thousand Oaks, California, United States Total Wine & More Full time

    Total Wine & More - Cashier and Customer Service Job Description:We are seeking a friendly and outgoing individual to join our team as a Cashier and Customer Service Representative. In this role, you will provide exceptional customer service, process transactions efficiently, and maintain a clean and safe shopping environment.Responsibilities:Customer...

  • Customer Service Representative Part Time

    2 days ago

    Thousand Oaks, California, United States Lowe's Full time

    We're looking for a Customer Service Representative Part Time to join our team at Lowe's. As a key member of our sales floor team, you will play a vital role in delivering an outstanding customer experience and driving sales results.About the JobThis role is perfect for those who enjoy interacting with customers, working in a fast-paced environment, and...

  • Customer Service Representative

    1 month ago

    Thousand Oaks, United States First Source LLC Full time

    START YOUR CAREER IN THE FINANCE INDUSTRY! Interviewing now for next start of December 9th, 2024 We Offer: 2 day shifts available Paid Training Pay is $18-$19/hr + monthly bonus Great Benefits: Medical, Dental, PTO, 401K and more You can make a difference! Our Customer Service Representatives perform a variety of loan servicing functions in...

  • Customer Service Representative

    2 weeks ago

    Thousand Oaks, United States Firstsource Full time

    START YOUR CAREER IN THE FINANCE INDUSTRY!Interviewing now for next start of January 13, 2024We Offer: 8am-5pm day shift Paid Training Pay is $19/hr + monthly bonus Great Benefits: Medical, Dental, PTO, 401K and moreYou can make a difference! Our Customer Service Representatives perform a variety of loan servicing functions in connection with consumer and...

  • Customer Service Representative

    2 weeks ago

    Thousand Oaks, United States First Source LLC Full time

    START YOUR CAREER IN THE FINANCE INDUSTRY! Interviewing now for next start of January 13, 2024 We Offer: 8am-5pm day shift Paid Training Pay is $19/hr + monthly bonus Great Benefits: Medical, Dental, PTO, 401K and more You can make a difference! Our Customer Service Representatives perform a variety of loan servicing functions in connection with...

  • Customer Service Representative

    1 day ago

    Thousand Oaks, California, United States FedEx Office Full time

    Job Title: Customer Service RepresentativeThe ideal candidate for this role is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They consistently deliver a positive customer experience to all customers.This position involves taking customer orders; coordinating store activities; providing pricing...

  • Care Coordinator

    6 months ago

    Thousand Oaks, United States Always Best Care Senior Service Full time

    Since 1996, Always Best Care has helped families with non-medical in-home care and assisted living placement services along with skilled home health care. Always Best Care clients receive extraordinary care in an inspiring environment with caring people. Our Care Coordinators have worked with more than 25,000 seniors across the country. We hire employees who...