Client Desktop Administrator

3 weeks ago

Fort Worth, United States Cornerstone TTS Full time
Client Desktop Administrator

6-month Contract-To-Hire

Location: Fort Worth, TX & Coppell, TX

Start Date: ASAP

Pay: $20-$25/hr

Position Summary:

The Enterprise Client Endpoint Services team oversees the life cycle management of client desktops and applications, ensuring compliance with enterprise-approved software and hardware. The role involves creating and maintaining standards-based operating systems and application deployments for both corporate and shop systems. Additionally, this position supports the troubleshooting and maintenance of all client configurations and standards within a large enterprise environment.

General Duties and Responsibilities:

(This list represents the general duties the position may be required to perform and is not exhaustive.)

Develop, test, and document corporate and shop client OS images.
Create and maintain client system build procedures.
Provide 3rd-level desktop engineering support to IT support staff for issues within client configurations and operating system images.
Review standard desktop software patches and releases, make upgrade recommendations, create packages, and coordinate testing and deployment of approved upgrades.
Distribute software using an enterprise desktop management system such as HPDM, PDQ, Big Fix, SCCM.
Identify, research, diagnose, and escalate (as needed) production problems, creating and coordinating engineered solutions according to specified requirements and design.
Standardize software and utilities on laptops and desktops, ensuring consistent security settings on all computers.
Maintain specification documentation for standard desktop hardware configuration, client configuration settings, and operating system images.
Manage various project initiatives, upgrades, and maintenance activities for client systems.
Participate in Change Release meetings to support the release of hardware configurations and operating system images.
Present client systems technology roadmaps to technology management.
Ensure successful implementation and monitoring of system improvements to increase efficiency.
Monitor and respond to security-related events using tools like SCCM, Azure, and Intune.

Required to Perform the Essential Functions of the Position:

(Educational and experience requirements, skills, knowledge, abilities, physical demands, travel)

2+ years of experience in the Windows client environment.
Direct experience in Desktop Engineering, with the ability to design and implement a Desktop Management infrastructure.
Proven track record of resolving complex Windows desktop issues.
Ability to learn and deploy applications with enterprise toolsets.
Experience in developing and deploying unattended operating system installations for desktops/laptops using utilities.
Strong knowledge of Windows 10/11 and Linux (RHEL), Mac OS operating systems.
Experience with troubleshooting, configuring, and securing Microsoft Windows operating systems.
Experience with Microsoft Office applications, Adobe Acrobat, and other standard desktop applications.
Experience using, configuring, and troubleshooting desktop management tools.
Experience using Powershell, etc.
Detail-oriented.
Solid understanding of networking concepts and technologies related to client desktops.
Ability to articulate technical issues to management.
Proven ability to work effectively in a team setting and independently with minimal error and guidance.
Sense of urgency and commitment to providing the best support to both internal and external clients.
Desktop virtualization technology experience is a plus (VMware Workstation).
Microsoft Certified Information Technology Professional (MCITP): Enterprise Desktop Administrator 7 certification.

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